Job Information
Cody Workforce Services Office Support Specialist I in Cody, Wyoming
ESSENTIAL FUNCTIONS:
The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
- Performs specialized tasks and coordinates general office functions such as budget, administrative, travel arrangements, procurement, personnel, information systems, or fiscal duties and provides staff training.
- Accurately maintains agency files and records; inputs data into databases.
- Prepares reports; verifies computer systems, databases, and coded data for accuracy.
- Provides customer service to customers, clients, and staff, acts as a resource and explains rules and procedures to co-workers, customers, and/or clients.
- Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
- Refers customers to appropriate supportive service agencies.
- Tracks information.
- Evaluate information for accuracy.
- Schedules appointments for clients.
- Serves as a resource in explaining programs to customers, vendors, employers, and agency partners.
- Processes payments to vendors.
- Supports Vocational Rehabilitation Counselor in maintaining and reviewing case files to determine the action to be taken.
KNOWLEDGE:
- Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the department.
- Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing.
- Knowledge of techniques for providing a high level of customer service.