Job Information
Honeywell Application Engr I in CMX, Mexico
As an Application Engr I here at Honeywell, you will provide technical expertise and support, assist in developing application solutions, and collaborate with teams to ensure successful project execution. You will report directly to our Sr Tech Support Supervisor and you’ll work out of our Mexico City location on a Hybrid work schedule.
You will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Be part of a team that is solving complex technical problems for external customers
Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
Document Technical issues, resolutions and best practices for knowledge sharing
Debug software defects and analyze software source code
Test and implement software changes
Create root cause analysis documents
Ensure accuracy, timely feedback, and high levels of customer satisfaction
You Must Have
Bachelor’s Degree in Engineering
Adaptable & Productive in a team environment
Proficient in customer communication
Skills We Value
At least one year of experience with PLC programming and/or programming with C/C++ programming languages
At least one year of experience troubleshooting electrical issues
At least one year of experience reading, reviewing, and interpreting electrical schematics
Experience in the automation/material handling industry is preferred
Experience troubleshooting electrical, network, and/or software issues is preferred
Experience programming and/or installing Allen-Bradley/Siemens/Modicon/Lenze PLCs
Experience programming and/or installing Panel View (HMI)
Experience with C/C++ programming languages
Experience with SQL, creating queries, and data analysis
Experience with programming and/or installing VFDs, electric motors, and sensing devices
Experience with installing and/or configuring industrial networks such as:
Ethernet/EtherCAT/Profibus/Modbus/ControlNet/DeviceNet
Demonstrated experience with Knowledge Management & Call Center Management
Ability to focus on relevant information and identify and execute on key details
Ambitious and able to work with little supervision
Ability to consistently make and execute timely decisions even in the face of complexity
Ability to quickly analyze, incorporate, and apply new information and concepts
Excellent interpersonal, verbal, and written communication skills
Ability to communicate effectively with technical and non-technical audiences
Good administration skills
Ability to multitask
Ability to consistently make and execute timely decisions
#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.