Job Information
PDS Tech Commercial Call Center Representative in Clifton, New Jersey
Turn Conversations Into Careers — Join a High-Impact Customer Experience Team in the HVAC Industry!
Location: Clifton, NJ | Schedule: 8am to 5pm | Payrate: $ 20.11/hour
About the Role
PDS Tech Commercial is partnering with a leading HVAC manufacturing company to hire a Call Center Representative who thrives in a dynamic, fast-moving environment. In this role, you’ll be the first point of contact for customers—delivering exceptional service, solving problems, and helping drive business growth. Your ability to connect, communicate, and resolve issues will directly impact customer satisfaction and brand loyalty.
What You’ll Do
Every day brings something new. You’ll balance efficiency with empathy while managing a high volume of customer interactions. Responsibilities include:
Answering a large volume of incoming customer service calls
Identifying customer needs and providing accurate, timely solutions
Generating sales leads through meaningful customer interactions
Scheduling service requests and coordinating basic logistics
Building strong customer relationships through professional, clear communication
Handling complaints with confidence—offering solutions and following up to resolution
Meeting individual and team performance goals, including call metrics and sales targets
Maintaining detailed records of customer interactions and account updates
Following established procedures, tools, and communication guidelines
Going the extra mile to create a positive, lasting customer experience
What You Bring
Required Qualifications:
High School Diploma or GED
Strong customer service skills and a professional communication style
Ability to thrive in a high-volume, fast-paced, and sometimes unpredictable environment
Familiarity with Microsoft 365 (Outlook, Word, Excel, etc.)
Preferred Qualifications:
Experience with Salesforce CRM
Previous call center or customer service experience (HVAC or technical industry a plus, but not required)
Experience handling customer concerns and resolving issues efficiently
Comfort with multitasking and navigating multiple systems simultaneously
Why You’ll Love This Role
This is more than a call center job—it’s an opportunity to build valuable skills, grow your career, and make a real impact in a vital industry. You’ll be part of a supportive team that values flexibility, professionalism, and delivering top-tier service.
Ready to Make an Impact?
If you’re motivated, customer-focused, and ready to bring your energy to a team that values excellence, we want to hear from you. Apply today and start building a career where every conversation counts.
Pay Details: $20.11 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.