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Veterans Canteen Service General Manager (Multi- Unit experience) in Cleveland, United States

Starting Salary $106, 074

Please note: Resumes cannot exceed 2 pages in length, or they will be disqualified.

OVERVIEW: The Veterans Canteen Service (VCS) is currently conducting a recruitment search for the position of Canteen Chief in Cleveland, OH. This role oversees all aspects of canteen operations, including retail, food service, vending, sales, merchandising, and accountability.

This position is key in advancing our mission to offer reasonably priced goods and services to our nation’s Veterans and their caregivers. The Canteen Chief is responsible for achieving financial targets and executing program objectives as directed by the Veterans Canteen Service Central Office (VCSCO) and/or the Regional Director.

DUTIES:

Duties include, but are not limited to the following:

Operational Excellence- Develop and execute strategic plans that align with organizational goals. Achieve financial targets to include NOI, Gross Margin, etc. Responsible for inventory management, health and safety compliance, and employee and labor relations.

Leadership and Talent Development- Ability to recruit, develop, and lead collaborative and successful teams. Skilled in performance management and holding teams accountable through timely and consistent performance evaluations.

Process Management- Ensure proper and compliant processes related to all canteen functions, including planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives.

Training and Compliance- Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met. TMS trainings are compliant and up to date.

Financial Management- Strong understanding and command of financial statements, including budgeting and cost control, with a track record of improving financial margins.

Customer Experience Management- Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers.

Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments.

Technology and Communication- Excellent verbal and written communication skills. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook. Comfortable using technology such as point-of-sale systems and internal communication platforms.

VCS offers competitive benefits, including:

  • Child Care Subsidy Program

  • Public Transportation Benefits (Bus Pass)

  • Annual Cost of Living Pay Increases

  • Major Medical, Dental, Vision Insurance & Life Insurance

  • Vacation & Sick Leave to include 11 (paid) Federal Holidays

  • Company Contribution to Retirement Savings Plan

  • Visit us at https://www.vacanteen.va.gov/ for more information about the Veterans Canteen Service

QUALIFICATION REQUIREMENTS:

Education:

Required: High School Diploma or High School Equivalent

Preferred: Bachelor’s degree in Business Administration, Hospitality or Retail Management, or a related field.

Experience:

Required: A minimum of 5 years of experience OR equivalent as a store manager overseeing operations with annual revenues of $3million or more.

Background Investigation:

Will be required to obtain and maintain a Tier 2-level background investigation.

A current, valid REAL ID is required to work at Veterans Canteen Service.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;

• the needs and interests of the agency;

• whether your continued employment would advance organizational goals of the agency or the Government; and

• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

NOTE: Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.

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