OneMain Financial Jobs

Position/Title: Technical Services Manager Exempt/Non-Exempt: Exempt Reports to: Manager of Technical Services and Warranties GENERAL SUMMARY OF POSITION: The Technical Services Manager is responsible for providing expert technical and architectural support to the salesforce. This role involves providing in-field consultation and assistance to roofing contractors, general contractors, design professionals, etc. regarding product application and problem jobs. The Technical Services Manager serves as a primary technical resource to ensure the successful execution of complex roofing and waterproofing projects across the United States and Canada. CORE & ESSENTIAL: TASKS: Provides consultation or expert advice to the salesforce, contractors, customers, etc. concerning the products, product/roof system approvals, competitive information and roofing techniques Assist the salesforce in trouble-shooting and creative problem-solving by traveling to job sites to conduct visual inspections and troubleshoot creative solutions for "problem jobs" and complex architectural details This position will require a working knowledge of construction product specifications and detail drawings Lead technical training sessions for both new and seasoned sales representatives and provide application technique training to contractors Assist in the review and issuance of new roof system warranty requests and assist in the information gathering, scope of work development, and proposed resolution of the adjustment Support the codes and approvals program by maintaining existing approvals and assisting in the construction of test samples for system evaluations Work cross-functionally with Product Management, Engineering, and R&D teams to stay abreast of market conditions, competitive activities and technical issues Assist in the efforts of the Product Management, Engineering, Warranty and Codes and Approvals Teams Assist in the development and maintenance of technical literature to ensure accuracy for field use Other duties as assigned QUALIFICATIONS AND SKILLS: Possession of at least a high school diploma or equivalent is required, and a post- secondary degree is preferred. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Must possess experience with roofing, waterproofing, and general commercial construction practices. Experience in commercial construction; preferably in roofing and/or cladding, is preferred. Must be able to provide prompt service for all requests and be flexible with their time as availability at times may be needed outside of standard working hours. Must demonstrate a high aptitude for problem-solving and be results-oriented while working independently or in a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications is required. Driving is a requirement for this position. Must have the ability to travel both domestically and internationally, so the ability to travel by plane, operate a motor vehicle and maintain a driver's license are required. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements. Overnight domestic and international travel required. PHYSICAL REQUIREMENTS: Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at job and client locations, conferences, and all other designated locations. Ability to establish and maintain effective working relationships with other