Job Information
Rockwell Automation, Inc. Salesforce Engineering Lead in Cleveland, Ohio
Milwaukee, Wisconsin, United States Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description Position Summary: We are looking for an accomplished Salesforce Service Cloud Lead Engineer to help deliver scalable, highperformance solutions on the Salesforce platform. You will blend deep technical expertise with thought leadership, guiding both strategy and execution for Service Cloud capabilities across the enterprise. You will partner with Product Owners, Business Analysts and engineering teams to transform customer service operations through Salesforce solutions. Using standard out of the box functionality, you will write code and perform testing and debugging of applications and complete documentation and procedures for installation and maintenance. May work with users to define system requirements and/or necessary modifications. What This Role Offers: Opportunity to shape the future of customer service technology. High visibility across the organization. A thought leadership role with both strategic and handson impact. A platform to drive innovation on one of the most powerful CRM ecosystems. Your Responsibilities: Technical Leadership Be a primary technical authority for Salesforce Service Cloud, including case management, OmniChannel, CTI, Knowledge, Digital Engagement, and automation features. Lead/Collaborate on endtoend solutions that align with enterprise standards, scalability requirements, and longterm platform strategy. Lead the development of necessary custom components using Apex, Lightning Web Components (LWC), Flows, and integrations. Establish and enforce best practices for configuration, coding, testing, and deployment. Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.) Solution Delivery Translate requirements into technical designs and implementation plans. Help oversee development activities, ensuring highquality, maintainable, and secure solutions. Guide integration efforts with external systems using REST/SOAP APIs, middleware, and eventdriven architectures. Lead/Conduct code reviews, performance tuning, and troubleshooting for complex issues. Platform Governance & Optimization Follow and maintain architectural standards, data models, and integration patterns. Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience. Evaluate new Salesforce releases, features, and AppExchange solutions for continuous improvement. Collaboration & Stakeholder Engagement Partner with Product Owners, Business Systems Analysts, Engineers, DevOps and other crossfunctional teams to shape the roadmap. Provide technical mentorship to developers, admins, and junior engineers. Communicate complex technical concepts to nontechnical stakeholders with confidence. The Essentials - You Will Have: Bachelor's Degree or equivalent years of relevant work experience. Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: 8+ years of relevant work experience including handson Salesforce development experience,