Job Information
Gilbane Building Company Human Resources ServiceNow Specialist in Cleveland, Ohio
Human Resources ServiceNow Specialist Job Locations US-RI-Providence | US-NY-Buffalo | US-OH-Cleveland | US-OH-Columbus | US-IN-Indianapolis | US-WI-Milwaukee | US-FL-Orlando | US-PA-Pittsburgh | US-VA-Richmond | US-TX-San Antonio | US-FL-Sarasota | ... Requisition ID 2026-12177 Category Human Resources Overview Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity? We're seeking an HR Operations Specialist who brings a strong foundation in HR operations, a consultative mindset, and a passion for improving processes through modern tools and technology. This role is ideal for an HR professional who is curious about technology, and skilled at translating HR needs into practical, user-friendly solutions. This position supports a flexible work arrangement, with eligibility for inoffice or remote work within the U.S. Mountain, Central or Eastern time zones. Responsibilities ServiceNow HRSD Support - Provide daytoday HR operational support in ServiceNow HRSD as a system administrator. - Maintain HR Knowledge Base content and partner with COEs to ensure accuracy and alignment to policy. - Monitor performance dashboards and work with stakeholders to address trends, opportunities, and recurring issues. - Coordinate with GTG when enhancements or technical fixes require developerlevel intervention. HR Process Improvement & Consulting - Analyze current HR processes, identify pain points, and recommend improvements that reduce manual work and enhance employee experience. - Facilitate discovery sessions with HR partners to understand business needs and translate them into system requirements. - Lead small HR process redesign efforts, ensuring alignment with compliance, change management, and service delivery principles. - Document processes, create standard operating procedures, and support adoption across HR teams. AI & Technology Enablement - Use enterprise AI tools to enhance HR work. - Identify HR use cases for AI or automation and partner with technical colleagues to explore feasibility. - Support HR team members in learning and adopting digital tools. Data Quality, Reporting & Compliance - Develop and run basic audits to ensure data accuracy and integrity across HR processes and systems. - Produce recurring and adhoc HR operational reports with clear definitions and insights. - Handle PII in alignment with internal data protection policies. Qualifications Technical Experience - Handson experience working in ServiceNow HRSD as a functional user or system support partner. - Ability to update configurations, cases, workflows, and knowledge content within HR-governed boundaries. - Experience using AI tools in an HR context. Experience/Education - Experience supporting HR technology platforms (ServiceNow HRSD preferred) from an HR lens. Knowledge, Skills & Abilities - Strong communication skills. - Ability to work collaboratively in crossfunctional teams. - Experience mapping processes, analyzing workflows, or supporting change management. - Proficiency with Microsoft 365. Key Competencies Communicate Effectively - adapt message and medium to audience; ensure shared understanding. Act Inclusively - show respect, empathy, and dignity; leverage diverse perspectives. Solve Problems - identify, prioritize, and implement alternatives; measure outcomes. Demonstrate Agility/Adaptability - explore rationale for change; try new approaches; collaborate. Drive for Results - show ownership and accountability; deliver business outcomes. Champion Innovation - identify opportunities for new/improved ways of wo