Job Information
Case Western Reserve University Assistant Director of Donor Experience in Cleveland, Ohio
POSITION OBJECTIVE
Reporting to director of leadership annual giving and donor experience, the assistant director of donor experience is responsible for the identification, cultivation, and solicitation of annual gifts from donors, alumni, parents, and friends with the responsibility of increasing retention and acquisition of donors. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support university's fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual fund team, the assistant director is a generalist and is skilled at representing multiple schools/units and discussing priorities across the university. The incumbent is an excellent collaborator and works closely with school-based and central development and alumni relations colleagues. The assistant director of donor experience is responsible for the identification, cultivation and solicitation of annual gifts from donors, alumni, parents and friends with the responsibility of increasing retention and acquisition of donors. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support university's fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual giving team, the associate director will work in partnership with school and college development colleagues and to raise local, regional, state, national, and international support and build the university's major gift pipeline
ESSENTIAL FUNCTIONS
- Manage and build relationships with a portfolio of 750 - 1,000 annual giving prospects consisting of donors, alumni, parents, and friends with a giving potential in the range of $1,000 - $10,000; develop and implement strategic cultivation and solicitation strategies to develop relationships with these donors with an emphasis on achieving defined revenue and retention goals. Through the cultivation process, identify prospects that have the capacity and inclination to make a major or planned gift to the university. Work with school-based and central colleagues as well as partners in the Office of Strategic Giving to advance gift conversations to fruition. (50%)
- Establish a regular cadence of engagement touchpoints using a variety of in person and digital channels including social media platforms, email, text, and video to build rapport and ensure consistent and relevant donor communication that highlights impact of gift. Steward and solicit donors in a targeted, high-velocity manner to support the university's annual giving fundraising goals. (25%)
In conjunction with the director, design and implement the long-term strategy for a comprehensive annual giving digital engagement fundraising program that appropriately and consistently strengthens relationships between donors and the university. Design and implement strategies for the continued growth and evolution of annual giving fundraising efforts leveraging digital platforms and technologies to successfully retain, reactivate, and acquire new donors and to inspire philanthropic giving to the university. Develop new digital engagement fundraising strategies, including customized strategies, to engage donors, alumni, parents, and friends to raise private support for the university. Responsible for donor and prospect management with a strong concentration on retention, renewal, and acquisition. Review and analyze data and benchmark program progress. Provide regular feedback and prepare reports regarding the success of activities and recommend future direction. Keep abreast of new practices in donor engagement metrics and analytics, and higher education philanthropy. (15%)
NONESSENTIAL FUNCTIONS