Job Information
McDonald's Identity Access Management Analyst in Ciudad de México, Mexico
Identity and Access Management (IAM) program encompasses the technical planning, design, implementation, maintenance, support, and continuous improvement of IAM services across the global enterprise. We are currently searching for an Operations Analyst to join our team. A go-getter with a background in user administration as it relates to IAM would be the correct fit for this role. Experience in security operations, audit, or data analytics would also be optimal.
PRIMARY RESPONSIBILITIES
Provide stellar IAM user and stakeholder support
Process IAM operations ticket queue (requests and incidents)
Process Jira project tickets as assigned
Actively monitor data integrations and data quality while correcting issues as they arise and escalating to next-tier support as needed
Investigate and remediate any action alerts
Conduct root cause, use case, and gap/trend analysis while collaborating with next-tier support as needed
Complete and/or coordinate IAM systems maintenance for patching and upgrades
Conduct reporting and data clean-up activities
Pull and prepare audit artifacts
Build and maintain knowledge-based articles
Recommend product enhancements and bug fixes
Recommend process improvements
Continuously seek out operations, products, and IAM customer experience improvements
Collaborate closely with fellow IAM team members as well as end-users and IAM stakeholders
Requsition ID: REF9593T_744000099859478