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Citigroup Banamex Supervisor de Centro de Comando in Ciudad De Mexico, Mexico

The CSIS Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

  • This role will manage projects and programs related to intelligence, governance, budgets and financing, technology, training, communications, reporting, risk and control management

  • This job will drive results and accountability across all levels of the global team, while encouraging high standards and stressing the importance of continuous improvement

  • Conduct data-driven analyses and prepare reports; apply quantitative data analysis methods; conduct data exploration in relation to transactional data as well as internal business indicators

  • Apply measurement practices to organize, analyze, and interpret data related to provide actionable information to decision maker

  • Proactively analyze threats that create a risk to the company, its employees, shareholders, assets and clients

  • Identify and report on operational events and trends, tactical assessments of current and future threats, operational, tactical and strategic recommendations to counter those threats.

  • Develop, analyze and report key performance indicators (KPIs) and key risk indicators (KRIs) for the existing business model

  • Ensure these KPIs and KRIs are aligned to the business model and modified in lines with changing business objectives.

  • Ensure appropriate methodology is selected to draw conclusions and make recommendations answering specific business needs.

  • Create succinct narrative reports, presentations, visual mapping and link charts or similar diagrams to report analytical assessments

  • Display data and the results of analysis in clear straightforward business report that can be understood by non-technical readers

  • Provide written explanations of approach and analysis in plain language that supports the conclusions and observations.

  • Take ownership in projects and make suggestions for improvement

  • Proactively work to identify, communicate, and resolve project issues and risks that interfere with project execution

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years relevant experience

  • Undergraduate degree in a STEM major (US Only)

  • Technical experience solving big data challenges

  • Experience in coordinating projects simultaneously with daily duties

  • Can perform all-source analysis

  • Analytical experience in open source intelligence, intelligence targeting, or have worked in law enforcement intelligence community

  • Experience as a fraud Investigator, Cyber professional or Security professional with excellent analytical mindset

  • Certifications from EC-Council, GIAC, (ISC)² [CISSP, C-EH, GCIA, CCNA] or graduate certification(s) in relevant technical or specialty areas

  • Depending on the role: General understanding of I.T. network and application analysis; experience in open source media and utilizing visualization software applications. Specifically link analysis e.g. Link Explorer, I-2 or ESRI; experience with relational databases such as Oracle, SQL Server, and Data Marts/Data Warehouses; excellent programming and statistical/data analytical skills (VBA, R, Python)

  • Knowledge of SAS

Education:

  • Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Perfil de Puesto: Supervisor Centro de Comando Banamex C1 0

Descripción

El Supervisor de Seguridad del Centro de Comando es responsable las operaciones asignadas a su turno, supervisando al personal, asegurando la calidad de la atención y garantizando el cumplimiento de los procedimientos y protocolos. Sus funciones incluyen asignar tareas, gestionar horarios y tomar decisiones iniciales durante la coordinación de una emergencia. Brinda soporte a los analistas del Centro de Comando, derivado de las llamadas de emergencia de todos los empleados del banco y la atención de alarmas. Realiza reportes de situación sobre incidentes de seguridad y administra personal asignado para dar cumplimiento a labores administrativas y de recursos humanos.

Objetivo y Funciones

  • Coordinar las actividadesen turnode losanalistasdentro del Centro de Comando Banamex

  • Asegura el cumplimiento de los protocolos de actuación para los casos de situaciones especiales, riesgos, gestoría de los casos de emergencia que se presenten a nivel nacional.

  • Solución y toma de decisiones inmediatas en eventos relevantes

  • Garantizar el correcto funcionamiento de los sistemas, equipos de cómputo y telefonía instalados enCCB, detectando y reportando fallas para la solución con diversas áreas de apoyo

  • Garantizar mediante la supervisión la atención en tiempo y forma de alarmas y llamadas telefónicas

  • Capacitar al personal de nuevo ingreso

  • Escalamiento oportuno de cualquier situación relevante

  • Contacto continuo con áreas de apoyo

  • Supervisa y garantizar el correcto envío de información a otras áreas a través de los medios disponibles

  • Coordinar acciones de respuesta ante eventos relevantes o crisis que se registran en elCCB

  • Elaboración deSitrep´s

  • Manejo confidencial de imágenes, video e información.

  • Administración de personal

Escolaridad:

Licenciatura Preferente o bien Experiencia a fin

Calificaciones:

  • Funciones Operativas de seguridad, 3 años de experiencia

  • Excelente manejo de PC y paquetería Office

  • Control y Seguimiento

  • Comunicación asertiva

  • Sistemas de seguridad, CCTV, Control de accesos, GPS, Bases de datos, alarmas

  • Análisis de información

  • Atención al detalle

  • Habilidad para ejecutar procedimientos

  • Tolerancia al estrés y trabajo bajo presión

  • Planificación y organización

  • Apego a normas y ética laboral

  • Resolver problemas de dificultad media /alta

  • Orientación al cliente

  • Planeación y desarrollo del personal

  • Comprensión profunda de los elementos de un entorno de seguridad y control de riesgos y seguridad.

  • Flexibilidad para trabajar endíasde descanso,nochey festivos, operación 24/7 con dos dias de descanso por semana.

  • Toma dedecisiones

  • Liderazgo

  • Inteligencia emocional

  • Capacidad de tomar decisiones inmediatas

  • Trabajar con un nivel de presión alto

  • Flexible a la retroalimentación

  • Tenga capacidad de analizar entornos de riesgo

  • Capacidad de auto capacitación

  • Manejo de personal

  • Trabajo en equipo

  • Alta capacidad de reacción ante eventos de alto impacto

  • Delegación de actividades


Job Family Group:

Corporate Services


Job Family:

CSIS Management & Operations


Time Type:

Full time


Most Relevant Skills

Please see the requirements listed above.


Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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