OneMain Financial Jobs

Wild Encounters Supervisor

Wild Encounters Supervisor

The Cincinnati Zoo & Botanical Garden (CZBG) is a leader in animal care, wildlife conservation, sustainability, education, and community engagement. Our Mission is to create adventure, convey knowledge, conserve nature, and serve our community. We accomplish this by inspiring every visitor with wildlife every day by providing opportunities to be close enough to care. We are passionate about our commitment to Animal Excellence and succeed at this by pursuing our Core Values of: Collaborative Relationship; Positivity & Energy; Accountability, Mutual Trust & Respect; Progressive Thinking; Pride, Passion & a Sense of Ownership.

Summary:

This position advances Cincinnati Zoo's mission and values by directly supporting the Zoo's Wild Encounters program in this supervisor position. Working with the Wild Encounters program, you will have the opportunity to have hands-on experience in several different visitor engagement areas. The goal of this unique department is to create genuine and memorable experiences for our visitors by bringing them "close enough to care" through animal stations, interactions, and chats.

Qualifications:

• Bachelor's Degree in a life science preferred, an equivalent combination of education and experience may be considered.
• Prior animal handling, education, and interpretation experience, especially in a zoo setting, is preferred.
• Public speaking experience preferred, a desire to engage and inspire visitors is required.
• Strong leadership and scheduling experience highly preferred.

Essential Functions:

Team Support:

• Maintains intimate knowledge of daily operations, routines, and ambassador animal handling.
• Supervises team performance and accountability through regular involvement with day to day operations, training, and roll call.
• Check in on teammates often, sharing and receiving feedback in a timely and organized way -- leading by example is a key component to success.
• The supervisor is present and available to all team members daily and will support the team to foster a positive, productive, supportive, and innovative atmosphere.
• Identifies and addresses team health and culture, in tandem with team manager and co- supervisors.
• Works proactively to communicate and problem-solve with team members, cross-department zoo staff, and volunteers through in-person meetings, emails, and phone calls.
• Assists with the training of part-time staff, volunteers, and interns.
• Creates and adjusts daily schedules in accordance with programmatic needs.
• Clearly communicates job expectations and addresses tardiness, absence, conflicts, or any other staffing issues that may arise.

Program Operation Support:

Sets priorities for the team that are in alignment with animal welfare and visitor experience as a top priority in all aspects of what we do.

Supports giraffe feeding, Roo Valley, goat yard, butterfly aviary, Behind-The-Scenes tours, and other animal experiences as needed

Challenges status quo to develop the best visitor experience possible and continues to coach team members on best communication and interpretation practices.

Checks in with all team members at their proper roll call times

Communicates with team members in a timely manner, shares information with manager in a timely manner.

Giraffe feeding operation maintenance -- ensures opening and closing happen properly and timely and ensures lettuce refills happen properly.

Roo valley -- supervises open and close SOP; ensure doors are locked, and care staff have updates from our team.

Ensure chemicals, keys, and zoo property are stored and acco