Job Information
Accenture Teams Phone Engineer in Cincinnati, Ohio
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
We are seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone, Microsoft Teams Rooms (MTRs), and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.
Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience.
Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services.
Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.
Applicant will have access to export-controlled material and must be a US person defined as a US citizen, US permanent resident, or has achieved refugee status or been granted asylum in the US.
Basic Qualifications:
Minimum 5 years in customer facing roles in Unified Communications, IT consulting, or systems architecture.
Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
Hands on expertise with Microsoft Teams Rooms MTRs , including Android and Windows based deployments.
Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
Proficiency in Microsoft 365 services
Experience with troubleshooting tools and workflows for Teams devices and call quality.
Strong analytical, problem solving, and organizational skills.
High School/ GED Diploma
Preferred Qualifications:
Microsoft Certified Teams Administrator Associate
Microsoft Certified Collaboration Communications Systems Engineer Associate
Microsoft Teams Rooms Certified Systems Devices via Microsoft Teams Device Certification Program
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 05/01/2026Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)
Role Location Hourly Salary Range
California $60 to $70
Cleveland $60 to $70
Colorado $60 to $70
District of Columbia $60 to $70
Illinois $60 to $70
Maryland $60 to $70
Massachusetts $60 to $70
Minnesota $60 to $70
New York/New Jersey $60 to $70
Washington $60 to $70
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50)
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
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