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Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Role Overview:

The Industrial Chemical Key Account Manager is a "hunter" responsible for growing and managing a portfolio of complex, strategic customer accounts while driving profitable revenue growth and longterm partnerships within the Chemical Industry (Water Treatment, Specialty, Industrial, HI&I, etc.). This role serves as an individual contributor who operates with a high degree of autonomy, providing commercial leadership, strategic planning, and execution across assigned key accounts. The Key Account Manager works crossfunctionally with Sales, Marketing, Supply Chain, Finance, and Product teams to develop and execute account strategies that align customer needs with our solutions, ensuring sustainable growth and acceptable return on investment for both the customer and the company.

A Sample of What You'll Do in This Role:

• Identify new business opportunities and lead efforts to gain new accounts and expand product penetration.
• Manage and expand relationships with assigned key accounts, serving as the primary point of contact and trusted business partner.
• Develop and execute strategic account plans, including growth initiatives, pricing strategies, and longterm partnership objectives.
• Collaborate with internal stakeholders to align resources, resolve issues, and deliver customerfocused solutions.
• Provide pricing, forecasting, and sales planning input to support territory and account performance.
• Analyze account performance, market trends, and customer data to inform strategy and decisionmaking.
• Lead customer meetings, presentations, and negotiations, influencing outcomes without formal authority.
• Ensure compliance with company policies related to credit, pricing, contracts, and risk management.
• Represent the voice of the customer internally, sharing insights that inform product, service, and process improvements.

What You Bring to the Role:

• 7+ years of progressive sales, account management, or commercial experience, including experience managing complex or strategic accounts
• Demonstrated success driving revenue growth and building longterm customer relationships
• Strong business acumen with experience in pricing, margin management, forecasting, and sales planning
• Ability to analyze data and translate insights into actionable account strategies
• Experience working crossfunctionally to deliver customer solutions
• Willingness to travel 35-50% as required to support customer relationships

What Makes You a Great Fit:

You're a "hunter" who loves going after new business, you enjoy prospecting and are comfortable making cold calls

You're a strategic thinker who can balance longterm planning with nearterm execution

You build trust quickly and influence effectively without formal authority

You are comfortable navigating ambiguity and operating independently

You communicate clearly and confidently with customers and internal stakeholders

You are highly organized and skilled at managing multiple priorities simultaneously

You take ownership of outcomes and hold yourself accountab