Job Information
Robert Half Customer Service Representative in Cincinnati, Ohio
Description We are looking for a dedicated Customer Service Representative to support a conference event in Cincinnati, Ohio. This is a contract position requiring flexibility to work varied hours and shifts over several days. The role involves assisting with event registration, guest inquiries, and auction activities to ensure a smooth and detail-oriented experience for attendees.
Responsibilities:
• Provide exceptional support at the registration desk by assisting attendees with check-in and event materials.
• Oversee silent auction activities, including managing bids, answering participant questions, and ensuring the process runs smoothly.
• Act as a runner to deliver materials, coordinate between teams, and address immediate logistical needs during the event.
• Assist guests with inquiries and direct them to appropriate event locations or services.
• Ensure all tasks are completed efficiently and with attention to detail to contribute to the success of the conference.
• Maintain a friendly and approachable demeanor while addressing attendee needs.
• Adapt to shifting priorities and schedules based on the event's flow.
• Collaborate with team members to solve problems and maintain seamless operations.
• Follow event guidelines and processes to ensure consistency and quality.
• Commit to the full duration of the event without interruptions or schedule changes. Requirements • Proven experience in customer service or event support roles.
• Strong interpersonal and communication skills to assist attendees and address concerns.
• Ability to work long shifts, including evenings, as needed throughout the event.
• Dependable and punctual, with a commitment to fulfilling the entire schedule.
• Ability to quickly adapt to changing priorities in a fast-paced environment.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Comfortable working in team settings and independently when required.
• Detail-oriented approach and a focus on delivering excellent service to all participants. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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