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Behind-the-Scenes Tour Guide (Part Time)

Behind-the-Scenes Experiences Tour Guide (Part-time)

The Cincinnati Zoo & Botanical Garden is known for many things---our conservation efforts, green initiatives, and friendly staff. But did you know that we have a strong set of core values that make us the best team around and a Top Workplace in Cincinnati? By building collaborative relationships, displaying positivity and energy, having pride, passion, and a sense of ownership, supporting accountability, mutual trust and respect, and embracing progressive thinking, we have built a team of dedicated staff that focuses on our visitors, our community, and our future.

This is what we believe and how we act. If this excites you, maybe you belong in our Zoo!

The Cincinnati Zoo & Botanical Garden is looking for a dynamic individual to join our team as a Behind-the-Scenes Experiences Tour Guide.

The successful candidate will possess and demonstrate the following attributes: You model the example for others to follow; you inspire others to work toward an exciting future and shared vision; you challenge yourself and others to look for innovative ways to improve the organization; you foster collaboration and trust and build spirited teams; you recognize contributions and celebrate accomplishments.

Position Summary:

This position promotes the mission of the Cincinnati Zoo & Botanical Garden through the support of the Behind-the-Scenes program.

Responsibilities include, but are not limited to:

• Scheduling and leading Behind-the-Scenes (BTS) tours and virtual animal encounters. This also includes taking, editing, and emailing photographs to tour participants.
• Screening BTS inquiries from tour participants and the general public, responding in a timely, professional, and friendly manner.
• Helping collaborate in zoo-wide data collection and analysis as it pertains to tour sales.
• Other related duties as assigned to ensure the overall well-being of the Behind-the-Scenes program and to advance the mission of the Zoo.

Qualifications & Desired Skills: A positive attitude and proactive, collaborative approach are required to join our team! You should demonstrate an affinity with the overall mission of the Cincinnati Zoo & Botanical Garden and our core values and behaviors.

An equivalent combination of education and experience sufficient to perform the essential duties of the job successfully will be considered. A bachelor's degree in Education, Biology, Communication, or a related field is preferred. The applicant should have strong administrative skills, experience working with diverse groups, and the ability to communicate effectively with both internal and external partners. Exceptional customer service, strong organizational and project management skills to oversee multiple demanding projects simultaneously, and command of Microsoft-based software and applications are required. Comfort using a DSLR camera is preferred.

Strong organizational, interpersonal, and communication (both oral and written) skills are essential. Attention to detail, strong planning and creative problem-solving skills, and the ability to manage multiple complex responsibilities simultaneously are required. The applicant must present a professional appearance, be timely and reliable in attendance and performance, and be able to work well with staff, volunteers, Zoo donors and prospects, as well as the general pub