Job Information
Guidehouse Senior Associate LMS Administrator / Training Coordinator Learning & Development in CHICAGO, Illinois
Job Family :
Learning & Development
Travel Required :
Up to 10%
Clearance Required :
None
What You Will Do :
The LMS Administrator / Training Coordinator will play a key role in the success of Guidehouse people’s career development. The LMS Admin will create learning modules and employee experience opportunities in our Cornerstone learning management system and document upgrades in our tracking documents. The LMS Admin will also provide service and support for our people by responding to customer service through our ServiceNow system. This position will work directly with content owners and facilitators from the business and assist with their ability to use instructor admin tools in Cornerstone. The role will be an active participant in process improvement and innovation to bring world-class training to the workforce. The position will report to our LMS Lead and work with the global Learning & Development team.
What You Will Need :
Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree.
4+ years of professional experience in Client Services, Sales or related areas.
At least one year of experience as an LMS Administrator or Cornerstone
Proven experience creating learning modules on the Cornerstone LMS including creating/implementing/updating tests and surveys, courses and classes, categories, content, activities and tasks, granting credit and closing classes, and more
Strong written and verbal communication skills
Capacity to process and utilize diverse information including organizational structure, drivers of business change, eLearning content libraries, and the functionalities of the learning management system
Attention to detail to repeat routine tasks accurately and utilize tracking tools for system and process updates
Desire to take responsibility for own actions and working accordingly to get the job done
Ability to follow directions to meet current quality standards and contribute ideas to improve processes and user experience
A customer service mindset to ensure matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality
Proficient in M365 Copilot, Microsoft Word, Excel, Teams, and Outlook
Ability to take on other duties as assigned and as needed with a positive and willing attitude
What Would Be Nice To Have :
Experience with ServiceNow ticketing system
HTML coding experience or ability to learn HTML coding
Cornerstone LMS Administrator (Cornerstone Core Systems Specialist, Cornerstone Learning Management Specialist, Learning Management Expert, and/or Learning Experience Specialist) certification(s)
Experience in advanced admin functions like curricula, badging, and analytics
Experience with Saba Cloud LMS
Advanced Microsoft Excel or Power BI skills to process Analytics reports
The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.