Job Information
Pangea Real Estate Project Manager, Systems & Operations in Chicago, Illinois
This is a senior, hands-on role leading systems and operational projects from discovery through build, rollout, and adoption. The focus is on designing and building workflows, working directly in systems, and implementing practical solutions - not just managing timelines. The Project Manager will partner closely with field and corporate teams to understand current processes, identify gaps, and build scalable workflows that improve execution across teams.
While many initiatives will involve AppFolio, the role supports process and systems work more broadly and serves as an internal escalation point for system and workflow issues. This person will work directly with vendors, including AppFolio, to troubleshoot and implement solutions that support the field. We’re looking for someone who can operate independently, navigate ambiguity, bring structure to evolving processes, and drive projects forward in a complex operational environment.
Responsibilities
Project Ownership & Execution
Lead systems and AppFolio projects from discovery through rollout
Gather requirements and translate into clear workflows and solutions
Manage timelines, priorities, stakeholders, and risks
Systems & Workflow Build
Own the design, optimization, and ongoing performance of workflows across AppFolio and other operational systems
Create SOPs, templates, and documentation
Internal Escalation & Vendor Coordination
Serve as the internal escalation point for system and workflow issues
Partner with vendors (including AppFolio) to resolve and implement solutions
Coordinate testing and rollout of system changes
Training & Adoption
Lead working sessions and trainings for new workflows
Run live demos and hands-on sessions using real scenarios
Clearly communicate expectations, ownership, and process changes
Ensure teams know what to do and how to do it
Cross-Functional Collaboration
Partner with Operations, Leasing, Maintenance, Accounting, HR, IT, and leadership
Bring structure and practical solutions to complex operational challenges
Requirements
5+ years of experience in project management, operations, or systems implementation
Hands-on experience with AppFolio strongly preferred
Experience building or improving workflows in operational systems
Experience working with external software vendors
Strong organizational, communication, and problem-solving skills
Comfortable working in fast-moving, evolving environments
Experience leading trainings or rollouts
Property management or real estate experience preferred
Benefits
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance plans
Retirement savings plan with employer match
Paid time off and holidays
Professional development opportunities and ongoing training