Job Information
CADDi Customer Success Manager in Chicago, Illinois
About the Role
CADDi is transforming how manufacturers work. As a Customer Success Manager, you will own the end-to-end journey for our customers, from onboarding to value realization to expansion.
This is not a typical CS role. CADDi’s CSMs act as strategists, operators, project managers, and change leaders. You will work alongside Sales, Solutions, Product, Engineering, and our Japan HQ to drive measurable customer impact and business growth.
If you’re someone who thrives in fast-paced, ambiguous environments and loves solving real operational problems with customers, this is the place to build your career.
What You Will Do
Own Customer Outcomes
Lead end-to-end onboarding, from environment setup to first value realization
Train users and simplify technical concepts for engineers, buyers, and operations stakeholders
Build deep, multi-level customer relationships based on trust and impact
Drive Value, Adoption, and Growth
Analyze customer workflows, usage, and KPIs to uncover opportunities for deeper adoption
Partner with customers to build use-case roadmaps and deliver quantifiable impact
Identify and execute upsell and cross-sell opportunities across our product suite
Enable Customer Storytelling and Thought Leadership
Develop case studies with measurable operational and financial results
Drive customer referenceability and support community-building initiatives
Influence Product and the Future of CADDi
Capture the voice of the customer (VOCs) to shape our roadmap
Collaborate with Product and Engineering to improve features, workflows, and prioritization
Translate frontline insights into scalable playbooks and CS processes
What Success Looks Like
Your customers adopt CADDi deeply, renew consistently, and expand usage
You uncover new use cases and help customers achieve measurable value
You strengthen CADDi’s product through actionable feedback
You build trust with customers and become their go-to partner
You help shape the foundation of a world-class CS function in the US
Requirements
Who You Are
Analytical, structured thinker with a bias for action
Natural relationship builder who earns trust quickly
Comfortable working cross-functionally and leading without authority
Thrives in ambiguous, fast-moving environments
Strong communicator who can simplify complex ideas for different audiences
Curious, adaptable, and energized by solving real customer problems
Real Indicators You Might Be a Fit
Experience in consulting, strategy & operations, BizOps, project management, rotational leadership development programs, or customer success
Note: You do not need prior customer success experience
Track record of managing projects, clients, or cross-functional initiatives
Exposure to manufacturing, industrial operations, or SaaS environments
Ability to break down messy problems into structured plans
Passion for driving change and continuous improvement
Willingness to work in-office 5 days a week and ability to travel up to 50% of the time
Why Join CADDi’s Customer Success Team?
These are real reasons our team members are passionate about this role:
End-to-end ownership of customer outcomes with a clear line of sight to impact
“Project Management × Product × Change Leadership” in one role
Ability to shape product direction and influence CADDi’s roadmap
Work directly with engineering, sales, and operations to make ideas real
Deep exposure to both US and non-US business cultures
Drive real transformation in how manufacturers operate
See value “come to life” on the shop floor, not just on slides
Be part of a fast-growing team where high performers grow rapidly
Opportunity to leave your mark on the foundational CS function in the US
Benefits
What you will get in return:
Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance.
In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago.
Opportunity to contribute to developing and implementing a winning customer success strategy as a foundational member where you will put your stamp on the foundation of Customer Success at CADDi moving forward in the US.
Exposure to cross-functional collaboration and leaders within a growing startup environment where your voice will be heard.
The chance to directly impact customer satisfaction, retention, and business growth, helping multiple manufacturing businesses succeed and grow in the US.
On Target Earnings: $75,000 - $150,000
At CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team:
Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy.
Ownership & Rewards: Be a part of our success story with a competitive stock options plan.
Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one.
Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year.
Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings.
Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives.
Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi.
We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve.
Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let’s talk.