Job Information
Workday, Inc Customer Success Manager - Paradox in Chicago, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13350632
Your work days are brighter here.
Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you\'re building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.
About the Team
Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox\'s AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.
About the Role
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Responsibilities:
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
Provide troubleshooting and product support to quickly resolve any open issues identified
Proactively monitor clients success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
Provide deep product expertise and serve as the subject matter expert for platform use and support
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
Provide additional implementation support, as needed
Develop and nurture relationships with clients and users within client organizations
{=html} <!-- --> - May lead working teams to support client onboarding, training, and ongoing support
{=html} <!-- --> - Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
- May provide functional and technical mentorship to junior Client Success team members
About You
Basic Qualifications
4+ years of experience in customer success or account management roles or demonstration of equivalent experience
4+ years of experience supporting or implementing enterprise SaaS solutions
4 + years of technical understanding of complex software ecosystems within large multinational corporations
4 + years of experience educating clients on products and providing ongoing training to users
\ Other Qualifications
Comfortable working with a global, cross-functional team and clients across different time zones
Functional domain expertise in HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
Customer management experience in a complex software or SaaS environment.
Proven track record to collaborate and build strong relationships with customers especially at the executive level.
Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
Excellent verbal and written communication skills