Job Information
Robert Half Customer Service Specialist in Chicago, Illinois
Description
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour.
Primary Responsibilities:
• Develop mutually rewarding working relationships with customers through superior customer service
• Receive and process orders with an exceptional accuracy level of 95% or better into order system
• Send customer confirmation of order receipt within 3 hours of order entry
• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)
• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)
• Review, edit and report on the company’s on time in full (OTIF) performance
• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts
• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments
• Process, monitor and review various customer reports or account information and communicates to the customer or sales team
• Cross check other customer account specialists order entries for accuracy daily
• Support other customer accounts as needed
• Provide necessary follow-up and initiates correspondence to customers
• Achieve KPI’s set forth by the company and/or department
• Perform other duties as assigned
Requirements
Requirements:
• High school diploma or GED required
• 3 – 5 years of previous customer service or administrative experience
• Effective communication skills, written and verbal
• Strong organizational, detail oriented and time management skills
• Proficient with computers, specifically various Microsoft programs including email, Excel, or Word
• Strong problem-solving skills
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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