Job Information
Robert Half Customer Service Representative in Chicago, Illinois
Description We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent position with an opportunity to grow within the organization. In this role, you will provide exceptional support to credit union members, addressing their inquiries and ensuring a positive customer experience. If you have a passion for helping others and a strong ability to multitask, this position is for you.
Responsibilities:
• Respond to inbound calls from credit union members, addressing inquiries about account balances, transactions, and available products.
• Provide clear and empathetic communication, especially when assisting customers with their financial needs.
• Utilize multiple software systems, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to efficiently manage member requests.
• Maintain a strong understanding of the credit union's product offerings to provide accurate information and recommendations.
• Demonstrate patience and professionalism while handling a high volume of calls in a fast-paced environment.
• Participate in a thorough onboarding process, including training and orientation, to ensure familiarity with systems and procedures.
• Adhere to attendance policies and maintain reliability in scheduling, including occasional Saturday shifts.
• Collaborate with team members to meet service level goals and enhance the overall member experience.
• Stay informed about updates to credit union services and policies to provide up-to-date assistance.
• Troubleshoot basic technical issues for members and escalate more complex problems to the appropriate department. Requirements • Prior experience in a call center or customer service role, preferably within financial services or a credit union.
• Strong communication skills with the ability to demonstrate empathy and patience.
• Proficiency in using multiple software systems and the ability to adapt to new technologies quickly.
• Excellent multitasking skills, including navigating between screens and managing multiple tasks simultaneously.
• Reliability and strong attendance record to ensure consistent support for members.
• Ability to work some Saturday shifts as part of the regular schedule.
• High attention to detail and problem-solving skills to address member concerns effectively.
• Familiarity with financial products and services is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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