Job Information
Insight Global Client Services Manager in Chicago, Illinois
Job Description
The Client Services Manager provides strategic and day‑to‑day leadership for the Event Assistant and Coordinator team, ensuring seamless operational support for Sales Producers, Production teams, and live event execution. Reporting to and partnering closely with the Director of Sales, this role serves as a central point of alignment across departments, driving service excellence, operational efficiency, and continuous improvement while fostering a collaborative, people‑first team culture.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Bachelor’s degree in business, operations, management, or a related field
3+ years of experience in client services, event operations, project coordination, or team leadership
Proven experience managing or mentoring teams
Strong organizational, communication, and follow‑up skills
Ability to manage multiple priorities in a deadline‑driven environment
Proficiency in Microsoft Office, especially Excel and Word
Comfortable working on‑site and attending live events as needed - Experience in event décor, production, hospitality, or experiential marketing
Familiarity with event or operations software (Momentus, Ungerboeck, ADP)
Strong process‑improvement and operational efficiency mindset
Experience working cross‑functionally with Sales and Production teams