OneMain Financial Jobs

Office Support Specialist

JOB TITLE:                 Office Support Specialist

CLASSIFICATION:    Non-Exempt 

DEPARTMENT:        Compliance

SUPERVISOR:          Chief Building Official and Building Safety Divisions Operations       Manager

SALARY:                    $40,941 to $57,317 Annually

GENERAL JOB DESCRIPTION                                                                                                 

To provide administrative support to the Building Division. To aid the public and contractors with all licensing and permitting requirements.  Help to support an office setting that promotes efficiency and professionalism.

PRIMARY DUTIES AND RESPONSIBILITIES                                                                             

• Receive and process permit applications for residential and commercial projects; verify project valuations, calculate, and collect fees; verify that permit applications are complete, and all information has been provided; process documents for required approvals; verify all approvals and issue permits; prepare Certificates of Occupancy or Completion. 
• Receive and process license applications, accept payment and issue approved licenses for building contractor/trade related licenses. Process license renewals; prepare meeting agendas for Contractor Licensing board meetings, review testing requirements for applicants and keeping license files current. 
• Respond to public and staff inquiries in a courteous and professional manner; provide information and assist with various office activities of the Building Safety Division.
• Be responsible for receipt and accounting of fees collected.
• Answer the telephone and provide front counter assistance to customers; take telephone messages or transfer calls to appropriate personnel; provide information on departmental and City policies and procedures.

• Receive inspection requests, schedule inspections.

   

   

• Receive and process license applications, accept payments and issue approved licenses for building contractor/trade related licenses.  Process license renewals; explanation of testing process; maintenance of the license files and perform data entry in support of permit and license functions.

• Be able to work out of multiple computer programs.

   

SECONDARY DUTIES AND RESPONSIBILITIES                                                                                                               

• Perform other duties and responsibilities as required.
• Operate a variety of communications and office equipment including, but not limited to, a multi-line telephone system, facsimile, computers, copiers, scanning/imaging equipment, and various computer software.

• Maintain good working relationships with other city departments in permit approval process.

   

KNOWLEDGE, SKILLS AND ABILITIES                                                                           

• Modern office procedures, methods, and computer equipment.
• Practices and techniques for dealing with the public.
• Ability to multi-task.
• Fundamental principles of basic record keeping and filing systems.
• Modern office procedures, methods, and computer equipment.
• Basic arithmetic.
• English usage, spelling, grammar, and punctuation. 
• Knowledge of the Building Division practices and pertinent state and local laws, codes, and regulations. 
• Work independently in the absence of supervision.
• Accurately interpret and explain City permit and licensing regulations and policies. (within 6 months)
• Operate a variety of office machines: computer, fax, copier, scanner, multi-line phone.
• Must be able to work comfortably in Word and Excel.          
• Respond to requests and inquiries from the public.
•  Maintain good working relationships with other city departments in permit approval process.

• Understand and carry out oral and written directions.

   

   

QUALIFICATIONS FOR THE JOB                                                                                

Required:

High school diploma or GED plus two (2) years' experience in a customer service-based office setting.

Preferred:

 Two (2) years of technical and clerical experience in the field of building and development.

PHYSICAL REQUIREMENTS                                                                                         

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain the physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time and lifting to 30 pounds. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.

Working Environment:

1. Work closely with others in an office environment utilizing a computer and other office equipment.
2. Work closely with others in an office environment utilizing a computer and other office equipment.