Job Information
LEGOLAND Technology Operations Lead in Chessington, United Kingdom
What you'll bring to the team
Technology Operations Lead
Location: Chessington
Hours: 40 hours per week
Contract: Permanent - Salaried
We’re transforming how we deliver technology across Merlin’s attractions and offices and we’re looking for a Technology Operations Lead to lead IT service delivery at Chessington World of Adventures. Reporting to the Regional Head of Technology Operations, you’ll manage a team of 4–6 technicians, act as the escalation point for critical incidents, and drive service improvements that keep our sites running smoothly
Service delivery
Own day-to-day delivery of Chessington's IT services, ensuring fast resolution and consistent service levels.
Lead on incident and major incident management, acting as an escalation point and driving root-cause follow-up.
Ensure compliance with technology policies, processes and operational standards (including ITIL-aligned ways of working).
Use service performance data to identify trends, prioritise fixes and deliver continuous improvements.
Team leadership
Lead a team of 4–6 Technicians providing guidance, support, and development opportunities.
Assess team capabilities and implement training plans to address gaps and enhance performance.
Create a collaborative and motivated team environment, aligned with organisational values.
Provide regular updates to the team and ensure alignment with regional and organisational objectives.
Stakeholders and suppliers
Collaborate with regional stakeholders to understand operational needs and ensure IT services meet expectations.
Run regular service reviews with stakeholders, sharing updates and gathering feedback to improve delivery.
Manage interactions with vendors and suppliers to ensure high-quality service delivery.
Projects and change
Support the implementation of local and IT projects, ensuring alignment with broader strategies.
Manage changes to systems and services, ensuring minimal disruption to operations.
Maintain accurate operational and technical documentation.
Continuous improvement
Identify opportunities to improve IT services and implement efficiency measures.
Anticipate and mitigate potential operational issues.
Qualifications & Experience
The ideal candidate would have recent experience managing a small team supporting the onsite technical needs of mid sized company. This role is purely focused on Chessington World of Adventures, experience looking after a region, while advantageous, isn't completely necessary.
Minimum 5+ years of experience in IT operations, with at least 2 years in a supervisory role.
Experience managing IT service delivery processes, including incident, problem, and change management.
Technical expertise in EUC (End User Computing), POS (Point of Sale), and network infrastructure.
ITIL Foundation certification preferred.
Proficiency with IT service management tools like ServiceNow.
Benefits
‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
33 days holiday (including bank holidays)
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/12184/technology-operations-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-Surrey-Chessington
Job Locations UK-Surrey-Chessington
ID 2026-12184
Employment Type Full-Time
Offer/Contract Type No End Date
Location Name Chessington World of Adventures Resort