Job Information
EMCOR Group Operations Supervisor in Chesapeake, Virginia
About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
The Operations Supervisor plays a key role in driving day‑to‑day success across assigned accounts. You’ll oversee work order performance, guide and develop a team, collaborate with internal departments, and ensure we consistently meet or exceed customer expectations and contract requirements.
You’ll be the operational heartbeat—supporting time‑critical repairs, solving workflow challenges, responding to escalations, and partnering closely with Account Management to deliver exceptional service.
This is a role for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and loves working with people just as much as processes.
Essential Duties & Responsibilities
Lead and organize daily workload including scheduled tasks, emergency assignments, and special projects
Oversee direct reports and subcontractors; provide coaching, training, and annual performance evaluations
Ensure all work orders are completed and closed within contract timeframes
Respond to customer escalations and maintain strong, proactive communication across teams
Identify opportunities to reduce costs, enhance service quality, and streamline operations
Build and maintain positive relationships with both associates and customers
Foster a culture of safety, accountability, and high performance
Support ongoing process improvements, best practices, and continuous development initiatives
Qualifications
Bachelor’s Degree or equivalent experience
2+ years in facilities maintenance, property management, customer service, or a related role. Experience leading service delivery teams or working with technical trades (Electrical, HVAC, Plumbing, Roofing) preferred
Strong proficiency in MS Windows, Excel, and Word. Experience with Power Automate a plus
Professional, positive, and customer‑focused communication skills
Ability to stay calm under pressure, solve problems quickly, and know when to escalate
Strong critical‑thinking skills and an eye for process improvement
Dependable, punctual, and committed to high‑quality work
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125202&hashed=1919211281) .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
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Job Locations US-VA-Chesapeake
ID 2026-48232
Company EMCOR Facilities Services, Inc.
Category Operations Management
Position Type Full-Time
Location Type Onsite
Posted Date 2 months ago (2/16/2026 12:10 PM)