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Description

The Senior Quality Auditor serves as a specialist who becomes the organization's deepest expert on 1-2 complex machine learning data workflows while maintaining hands-on audit execution. This role within the Machine Learning Data Operations job family leads Quality Audit Design (QuAD) teams for high-complexity workflows, handles the most ambiguous audit scenarios, and generates workflow-specific quality analysis that drives customer insights and workflow optimization.

Key job responsibilities

Workflow Expertise Development

• Become the organization's deepest expert on 1-2 assigned complex workflows through intensive pilot participation and continuous learning

• Participate in workflow pilots as an annotator to build foundational knowledge before production begins

• Develop comprehensive understanding of workflow conventions, edge cases, and quality requirements

Team Leadership

• Lead QuAD teams of 3-5 Quality Auditors for Template 2 (High-Engagement Support) workflows

• Provide day-to-day leadership and make real-time quality decisions during iteration phases

• Handle escalations from team members and serve as the go-to expert for workflow-specific questions

• Mentor and develop Quality Auditor team members through coaching, feedback, and knowledge sharing

Audit Execution

• Execute audits on the most ambiguous and complex scenarios, reducing escalations to Quality Specialists

• Maintain 60-70% hands-on audit execution to preserve expertise required for real-time decision-making

• Validate team audit decisions and ensure consistency across QuAD team members

• Support Template 1 workflows by auditing high-complexity scenarios requiring specialized judgment

Analysis & Insights

• Generate workflow-specific deep dives and thematic analysis providing insights beyond conventions adherence scores

• Identify error patterns, convention evolution, and areas of ambiguity within assigned workflows

• Provide actionable recommendations for workflow optimization and quality improvement

• Partner with DSLs and customers on workflow-specific quality insights

Strategic Collaboration

• Provide input to audit strategy design led by Quality Specialist I

• Collaborate with Quality Specialists on cross-workflow patterns and tactical improvements

• Participate in workflow design discussions with customers and stakeholders

• Support new-tool onboarding for operationalized and bootstrapped interfaces

• Track record of generating actionable insights from quality data.

Basic Qualifications

• Bachelor's degree or equivalent

• 2+ years of equivalent experience

• Experience working with machine learning data workflows or similar technical domains

• Hands-on experience in leadership and mentoring

• Strategic thinking about workflow optimization and process improvement

• Effective stakeholder communication skills with the ability to influence decision-makers and customers

• Domain expertise in STEM, language, or technical domains highly valued.

Preferred Qualifications

• Experience with explainable machine learning and artificial intelligence methodologies and tools

• Experience in leadership roles, overseeing teams conducting data analysis, process improvements, creative problem solving, and cross-functional collaboration

• Experience using data and metrics to drive actionable insights at scale

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities

• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed

• Familiarity with audit methodologies and quality frameworks

• Experience participating in pilot phases and workflow development

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