Job Information
Kohler Co. Forecasting & Resource Planning Lead in CHELTENHAM, United Kingdom
Forecasting & Resource Planning Lead
Hybrid working with at least 3 days per week onsite in Cheltenham.
Salary £45- £50K subject to skills & experience, plus a fantastic benefits package including company bonuses
Designing award-winning products for our market-leading brands – Mira Showers, Rada, and Recoup - is our lifeblood. We focus on investment; investing in the best technology and resources available, and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!)
To help us reach our goals, we’re looking for a Forecasting & Resource Planning Lead Find out more below!
The Forecasting and Resource Planning Lead is responsible for delivery of the appropriate forecasting of activity and resourcing for field service, contact centre and outsourced teams to ensure that delivered levels of service match customer demand as closely as possible.
In this role you will be part of the Customer Service Operations Team that implements the overall service strategy.
The role holder will have responsibility for inputting into the service budget forecast and will support successful adherence to KPIs that increase workflow, enhance performance management and drive improvement in the overall customer experience.
As part of the Customer Service Operations Team, you will be required to work closely with the Manager – Customer Services, Manager – National Field Operations, Manager – Commercial Service and Manager – Transformation and Optimisation to ensure that there is a unified approach to delivering service excellence.
The role is pivotal to achieving the two key elements of the Customer Service vision - delivering best in class customer service and service revenue against budget.
Basic Function
Capacity modelling (involving any type of resource impact across service) collaborating with Finance, Marketing, Sales and Technical teams to ensure all business inputs are considered
Define supply and demand forecasts (capability) for service provision across the organisation to enable accurate budget modelling, highlighting risks and opportunities for business improvement that influence the P&L
Anticipate workloads against key drivers e.g. weather, bank holidays, new product launches etc and ensure all stakeholders have the right information so work is prioritised appropriately to deliver service levels consistently
Understand all service teams KPIs to ensure that appropriate resources are available in the right place at the right time to meet them
Create an early warning approach to business and customer risks and actively engage with relevant business units to devise plans and mitigation strategies
Be a key stakeholder in decisions relating to service delivery against the planned number
Coordinate analytic, strategic and technical resources to balance resource levels while exceeding customer expectations
Skills/Requirements
Effective and proven capability to resource plan and forecast in a service focused environment
Ability to influence and confidently communicate with all levels of internal and external stakeholders
Exceptional ability to act strategically and sustainably in the company’s interests
Strong relationship building skills with ability to effectively manage group and interpersonal situations
Strong communication skills that demonstrate transparency and solicits the involvement of others whilst demonstrating own experience and expertise
Analytical skills that assist to quickly grasp complex issues and enable the extraction of key information to drive decision making
The right candidates will possess an inquisitive nature and be well organised
Minimum three years of resource planning and forecasting experience (including field service)
Computer literacy: Microsoft Outlook, Word and advanced Excel skills and including CRM and Salesforce
Experience of work force management tools and database management are essential
Commercial acumen with awareness of cost drivers and potential impacts across all business functions
We can offer you a lot in return!
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
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