Job Information
Child & Family Services of NY Support Staff Intern- Mental Health Clinic in Cheektowaga, New York
Description
Internship Summary:
The Family Mental Health (FMH) Support Staff Intern provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. FMH Support Staff Interns have the opportunity to learn more about the clinical side of outpatient clinic (potential to shadow counseling appointments) and other departments throughout the agency.
Intern tasks may include:
Client engagement duties:
Provide front desk receptionist duties, following standard customer services protocol; greet and welcome clients demonstrating sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
Complies with all agency policies and procedures
Administrative support:
Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include mail distribution, faxing, case filing, assisting staff with problems they experience while using the computer system, etc.
Be proficient in use of electronic record system including: entering client data and using the electronic scheduler
Minimum Qualifications:
Currently enrolled in a BSW program or related field.
Must be enrolled in a credit bearing internship course
Strong written and verbal communication skills.
Ability to maintain confidentiality and adhere to ethical standards in all work.
Strong interpersonal skills and an ability to collaborate effectively within a team environment.
Cultural competence and sensitivity to diversity, equity and inclusion.
This is an unpaid internship
Child and Family Services is an Equal Opportunity Employer:
Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.