OneMain Financial Jobs

The role of Front Desk Manager is to provide guest service, staff supervision & direction in accordance with the objectives set forth by the Resort in maintaining all aspects of the Front Office department. The responsibilities include but are not limited to: Operate the Front Office properly, efficiently (includes scheduling) & with profitability, which includes overseeing Guest Service Agents, Concierge, PBX, & Bell/Valet Staff members. Ensure that the Chatham Bars Inn service standards, to include Forbes, Preferred Legend, & AAA, are continuously refreshed, maintained & used effectively on a daily basis Delegate duties & responsibilities to subordinate Front Office colleagues & ensure that work processes are in a logical order Maximize room revenue & occupancy by effectively controlling rates & availability (on the day of guest arrival) Ensure proper staffing at all times in all FO areas Ensure that Leading Hotel Quality Standards, policies & procedures are properly understood & followed through among Front Office colleagues Assist in compiling annual departmental operating budgets control departmental costs to ensure spending is within budget Perform certain aspects of human resources & training functions, including hiring, training, coaching, counseling, disciplinary actions, etc. alongside the Front Office Managers direction. Ensure & maintain a very high standard of personal hygiene, behavior & grooming standards of staff, including self Handle all-guest complaints & comments relating to the department tactfully Cooperate & coordinate teamwork with other departments Perform any other reasonable duties as required by the Front Office Manager or Resort Manager What are we looking for? REQUIREMENTS: Minimum of 2 years front office &/or supervisory experience, preferably in luxury hotel setting Demonstrated management skills Superior customer service skills Demonstrated leadership skills Ability to multi-task Strong attention to detail & organization Sound accounting background, needs to have ability to train subordinate staff in this area Excellent computer skills Ability to work closely & cohesively with other department managers to ensure optimum guest satisfaction Able to work holidays & weekends Can stand for long periods of time Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.