Job Information
University of Virginia Access Supervisor in Charlottesville, Virginia
This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building issue resolution quality assurance training and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues.
Provides day-to-day supervision of Access staff to promote an optimal patient experience customer service and availability of medical services.
Investigates documents and resolves or refers problems and conflicts using the appropriate help chain.
Advocates for patients and families while coordinating multi-visit scheduling appointments.
Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
Maintains a positive and professional work environment conducive to professional development.
In addition to the above job responsibilities, other duties may be assigned.
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent required.Associate’s Degree Preferred.
Experience: 3 years relevant experience
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs.
The starting base rate for this role is $60,000.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) .