Job Information
Bank of America Ops Executive-Registered - Global Head of Reconciliation and Accounting - Global Markets Shared Operations in Charlotte, North Carolina
Ops Executive-Registered - Global Head of Reconciliation and Accounting - Global Markets Shared Operations
Charlotte, North Carolina
To proceed with your application, you must be at least 18 years of age.
Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Operations-Executive-Registered---Global-Head-of-Reconciliation-and-Accounting---Global-Markets-Shared-Operations_26011507)
Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Operations-Executive-Registered---Global-Head-of-Reconciliation-and-Accounting---Global-Markets-Shared-Operations_26011507)
Refer a friend
To proceed with your application, you must be at least 18 years of age.
Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Operations-Executive-Registered---Global-Head-of-Reconciliation-and-Accounting---Global-Markets-Shared-Operations_26011507)
Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Operations-Executive-Registered---Global-Head-of-Reconciliation-and-Accounting---Global-Markets-Shared-Operations_26011507)
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Profile Summary:
This job is responsible for managing a major component of a product line, function, or multiple operations units within a large segment of the company's operations support functions. Key responsibilities include developing and implementing processes, programs, and systems to improve efficiency and ensure operational quality standards are met. Job expectations include managing two or more levels of managers.
The Global Head of Global Markets Shared Operations Reconciliation and Accounting is responsible for leading a complex global organization that is responsible for delivering reconciliation activities across multiple products and markets. The candidate will set and execute on reconciliation strategy including leading the team through significant platform transformation and adoption of AI.
Responsibilities:
Lead a large, global operations team of 150+ employees across North America, Europe, and Asia, responsible for delivering reconciliation activities across multiple products and markets
Set and execute on the long‑term strategy and vision for global reconciliation processes, ensuring consistency, scalability, and strong controls across the organization
Provide leadership and coordination during system or technology issues that impact financial records or clients, working closely with Technology and Production Support teams to resolve issues efficiently
Lead a multi‑year transformation of reconciliation operations, including:
Implementing a more standardized and consolidated workflow model
Driving continuous improvement initiatives to increase automation, efficiency, and accuracy
Supporting the development of enhanced subledger and journal automation solutions that strengthen controls and reduce manual effort
Establish and oversee governance frameworks for reconciliation activities, including balance sheet substantiation and control ownership
Partner with Finance, Controllers, and other enterprise teams to support core business processes, including regulatory reporting, month‑end close, and executive‑level financial reporting
Collaborate with Finance, Risk, Audit, and Compliance partners to identify, manage, and reduce operational and financial risk, ensuring adherence to regulatory and internal control standards
Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution
Participates in developing long-range strategic plans and develops and implements short-term tactical and profit plans
Ensures operational quality and customer service levels are maintained in a cost effective manner
Participates in implementation of updates and changes that affect operation segments and monitors performance to ensure operational quality standards are met
Manages functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.
Required Qualifications:
Role requires Securities Industry Essentials (SIE) Exam AND Series 99 or ability to obtain within 120 days
Minimum 10+ years' experience leading large, global operational teams
Experience building enterprise-wide reconciliation frameworks and tooling
Experience in supporting and navigating complex infrastructure and subledgers
Experience working across various internal and external stakeholders including Audit, Global Compliance and Risk, Auditors, Regulatory Agencies
Strong analytical, communication and executive engagement skills
Experience in leveraging and driving adoption of AI tooling
Proven track record managing teams through use of data and analytics to assess continuous improvement opportunities
Desired Qualifications:
- MBA or advanced degree
Minimum Education:
Bachelor's degree or equivalent work experience
Skills:
Business Operations Management
Customer and Client Focus
Drives Engagement
Process Management
Stakeholder Management
Planning
Reporting
Risk Management
Talent Development
Fraud Management
Inclusive Leadership
Leadership Development
Work From Home Language:
For internal employees: participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.