Job Information
Robert Half Inside Sales Representative in Charlotte, North Carolina
Description We are looking for a highly motivated Inside Sales Representative to join our team in Charlotte, North Carolina. This contract-to-permanent position offers the opportunity to contribute to a dynamic retail furniture environment while building strong relationships with customers and colleagues. The ideal candidate will excel in delivering exceptional customer service, managing sales processes, and supporting cross-functional teams.
Responsibilities:
• Foster a positive and collaborative work environment by maintaining a goal-oriented attitude with customers and colleagues.
• Develop a thorough understanding of website functionalities and product details to provide top-tier customer service and sales expertise.
• Independently address customer inquiries and sales-related issues, escalating to management only when necessary.
• Monitor and respond to voicemail messages multiple times daily to ensure timely communication.
• Coordinate with customers, delivery companies, and repair technicians to resolve service issues efficiently and cost-effectively.
• Collaborate with Accounting, Operations, Marketing, and Sales teams to complete time-sensitive projects.
• Process online orders and swatch kit mailings accurately and promptly each morning.
• Assist Accounting with daily evaluations of shipping vendor quotes to select the most cost-effective and efficient options.
• Enter furniture orders into the system as required to support seamless operations.
• Contribute to team efforts by taking on critical tasks, including filing duties, as needed. Requirements • Proven ability to maximize sales and drive revenue growth.
• Experience in inside sales, preferably in a retail furniture setting.
• Strong knowledge of retail buying and sales strategies.
• Demonstrated ability to increase sales through excellent customer service and relationship management.
• Familiarity with online order processing systems such as Shopify.
• Excellent organizational and time management skills.
• Ability to work independently while supporting team objectives.
• Strong communication skills to interact effectively with customers, vendors, and internal teams. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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