Job Information
Robert Half Help Desk Analyst - Tier I in Charlotte, North Carolina
Description
We are proactively building a network of Help Desk Technicians for upcoming contract opportunities with our clients. These roles support internal employees and business systems by resolving technical issues, assisting with hardware and software troubleshooting, and ensuring users can stay productive. This position is ideal for individuals early in their IT careers who enjoy problem-solving, supporting users, and gaining experience across enterprise technology environments.
Key Responsibilities
Provide first-level technical support for users experiencing hardware, software, or system issues
Troubleshoot and resolve basic IT incidents including workstation, password, access, and connectivity issues
Document support tickets and resolutions within the ticketing system
Escalate complex technical issues to Tier 2 or infrastructure teams when necessary
Assist with onboarding tasks including workstation setup and user account provisioning
Maintain a high level of customer service while supporting employees across the organization
Requirements
Required Qualifications
Experience providing technical support in a professional or service-based environment
Strong troubleshooting and problem-solving skills
Ability to communicate technical issues clearly to non-technical users
Familiarity with enterprise operating systems and common workplace applications
Experience working within a ticketing or service management system
Ability to prioritize multiple requests in a fast-paced environment
Preferred Experience
Experience supporting corporate users in an enterprise environment
Familiarity with identity and access management concepts
Exposure to endpoint management or device configuration tools
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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