Job Information
YOUNG WOMENS CHRISTIAN ASSN Front Desk Associate (PT) in Charlotte, North Carolina
Position Objectives:The Front Desk Associate will greet and direct all individuals that enter the facility; providing exceptional customer service, promoting YWCA fitness programs and ensuring the safety of members, families, youths, participants, staff volunteers and other guests.
Duties and Responsibilities:
Delivers Excellent Customer Service
- Welcoming and professional to all guests, members, families, staff and participants.
- Manages a multi-line telephone system.
- Maintains knowledge of all YWCA programs and effectively communicate programs and/or answer questions regarding programs.
- Reads and understands counter notes weekly.
- Ensures all guests, members and staff sign-in.
Oversees Front Desk and Lobby Area
- Keeps front desk and facility organized and clutter-free.
- Prioritizes needs effectively.
- Maintains records of guest visits and purchase transactions, and adheres to guidelines surrounding document submission.
- Oversees lost and found items.
- Knows and can implement opening/closing procedure.
Grows Membership of Fitness Center
- Encourages member referrals, new memberships, continued memberships and involvement with fitness center activities.
- Promotes YWCA fitness programs with prospective members.
- Maintains supply of membership marketing materials and all fitness center information.
Ensures Safety of all Guests, Members and Participants
- Ensure safety of all guests, members and participants.
- Enforces safety standards and facility operational rules for all individuals using the facilities.
- Understands emergency and evacuation protocol to ensure safety and security of building.
- Knows and can implement incident protocols if an accident or emergency should occur.
- Monitors exterior lights, turning them on/off at appropriate times.