Job Information
CBRE Facilities Workplace Experience Manager (Onsite) in Charlotte, North Carolina
About the Role:
The Onsite Facilities & Workplace Manager is responsiblefor ensuring the seamless daily operation of the workplace by combining strongfacilities management expertise with exceptional office leadership and employeeexperience skills. This role oversees building operations, vendor management,safety, and maintenance while also serving as the primary point of contact foremployees, guests, and leadership for all office-related needs.
This individual is highly visible, service-oriented, andproactive, creating a safe, efficient, and welcoming environment whereemployees can do their best work.
What You’ll Do:
Facilities Management
Onsite Five Days a Week
Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance
Manage relationships with property management, landlords, and third-party vendors
Coordinate preventative and reactive maintenance programs
Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations
Manage space planning, moves/adds/changes, and workplace setup
Monitor facility budgets, service contracts, and purchase orders
Ensure workplace sustainability and efficiency initiatives are followed
Office & Workplace Experience
Serve as the primary onsite point of contact for employees and visitors
Create a welcoming, organized, and high-functioning office environment
Oversee reception, conference rooms, kitchens, common areas, and overall office presentation
Coordinate office events, employee engagement activities, and meetings
Manage office supplies, pantry, and service vendors
Support new hire onboarding from a workspace and logistics perspective
Soft Skills & Leadership
Act as a trusted partner to employees and leadership
Anticipate needs before they become problems
Communicate clearly and professionally across all levels of the organization
Provide white-glove service with a hospitality mindset
Manage difficult situations calmly and diplomatically
Foster a culture of safety, respect, and accountability within the workplace
What You’ll Need:
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
Extensive organizational skills with a strong inquisitive mindset.
Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)