Job Information
Ricoh Americas Corporation District Manager in Charlotte, North Carolina
District Manager
Position Profile
The Sales Leader drives, leads, and develops a team of Account Managers to demonstrate customer‑focused, consultative selling competencies within the assigned District. This role coaches the team to effectively leverage business and account planning, pipeline development, and opportunity management to achieve objectives. The position is responsible for delivering results through new business development and expanding services across the existing customer base. Additionally, this leader proactively manages the District P&L and adjusts strategies based on changing business conditions.
Job Duties and Responsibilities Sales Leadership & Execution
Lead a sales team to execute Ricoh’s Equipment and Services strategy, capabilities, standards, and actions.
Drive profitable equipment and services growth across assigned accounts, including contract retention, expansion, and upselling of additional services.
Lead New Business Development efforts with a focus on Ricoh’s hardware and market‑based services portfolio.
Drive market share gains in Ricoh’s services portfolio and champion the adoption of newly added services.
Hold Account Managers accountable for sales activities, achievement of KPIs, and closing deals to deepen account penetration.
Performance Management & Coaching
Establish clear expectations and create rigor through routine inspection of activities aligned to sales objectives.
Coach and develop talent, assessing strengths and identifying opportunities for improvement.
Guide Account Managers in the defined selling methodology to ensure they fully understand the fundamentals and consistently meet high standards.
Create development plans that challenge Account Managers to continuously improve and elevate performance.
Cross-Functional Collaboration
Collaborate with internal resources to align support, activities, and talent to deliver sales results.
Engage peers and specialty teams to address issues, solve problems, and enhance processes to support growth.
Business Management
Proactively engage to achieve financial targets.
Manage the business through effective execution of KPIs.
Drive gross profit across all lines of business.
Review District P&L and make adjustments to support business needs.
Perform other duties as assigned.
Qualifications (Education, Experience, Certifications)
Required:
Bachelor’s degree or equivalent experience in a related field.
7+ years of experience selling products and services.
5+ years of sales management experience.
Consultative selling experience.
Industry experience preferred.
Strong understanding of P&L management.
Knowledge, Skills, and Abilities
Energetic: Leads with agility, positivity, and a mindset focused on possibilities.
Adaptable: Maintains a growth mindset and adjusts effectively to change.
Service-Oriented: Places the customer at the center of all decision‑making.
Innovative & Future-Focused: Provides creative leadership, balancing short‑ and long‑term objectives.
Open‑Minded & Authentic: Inclusive, genuine, trustworthy leadership style.
Data‑Driven: Makes fact‑based decisions using data for clarity, direction, and insight.
Accountable: Takes ownership of actions, commitments, and outcomes.
Agile Leadership: Effectively leads people and drives results through consistent activity.
Expert customer service and sales skills.
Strong ability to lead, motivate, and manage teams to achieve account and District targets.
Exceptional communication skills with the ability to engage all levels of internal and external stakeholders.
Demonstrated listening, problem‑solving, and feedback‑delivery skills.
Strong interpersonal skills and self‑motivation.
Solid business acumen and leadership capabilities.
Models behaviors that support teamwork and collaboration.
Ability to understand, implement, and support company initiatives.
Proficient computer skills, including Microsoft Office Suite.
Working Conditions, Mental & Physical Demands
Typically works in a standard office environment with adequate lighting, ventilation, and typical noise levels.
Work involves cyclical stress due to frequent goals and deadlines, as well as daily stress associated with decision‑making responsibilities.
Primarily sedentary work with occasional walking, standing, bending, reaching, and light lifting (typically under 10 lbs.).
Requires moderate dexterity and regular use of basic office tools (e.g., keyboard, calculator).
Requires periodic customer site visits, which may be in locations not serviced by public transportation.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.