Job Information
US Tech Solutions Customer Service Coordinator in Charlotte, North Carolina
$20-$21 per hour
Charlotte, NC
Contract
Duration: 06 Month Contract
Job Description:
Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
Maintain attention to detail with order entry and updates.
Maintain professionalism while working on a fast-paced team with very specific service level agreements.
Required Skills:
- 3-6 years experience with data entry and customer service; SAP experience preferred
Education:
- HS diploma or equivalent required; Associates in business preferred
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.