Job Information
Acosta Group Coordinator BPS Customer Service in Charlotte, North Carolina
DESCRIPTION
We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.
RESPONSIBILITIES
What You’ll Do
Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned
QUALIFICATIONS
What We’re Looking For
Education
High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus
Experience
2+ years of customer service, administrative, or business process experience
Food broker experience preferred
Skills & Abilities
Strong communication, organization, and problem‑solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast‑paced environment
Physical Requirements
- Seeing and listening
Ready to apply? Join a team where your customer service skills make a real impact every day.
#DiscoverYourPath
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Sales
Salary Range: $16.00 - $16.83
Company: Acosta Employee Holdco LLC
Req ID: 23274