Job Information
Robert Half Concierge in Charlotte, North Carolina
Description We are looking for an experienced Concierge to deliver a welcoming, high-touch experience for guests and employees in our office. This Long-term Contract position is ideal for someone who enjoys creating a smooth on-site experience, coordinating meetings and visitor services, and responding to requests with care. The role requires strong communication, sound judgment, and the ability to manage multiple service-related tasks in a fast-paced corporate environment.
Responsibilities:
• Welcome visitors and provide a personalized, attentive arrival experience from check-in through departure.
• Guide guests to scheduled meeting spaces, notify hosts promptly of their arrival, and help ensure meetings begin smoothly.
• Coordinate room reservations through office scheduling tools and Outlook, while capturing audiovisual, seating, and food service needs accurately.
• Respond to phone calls and inbox inquiries in a timely, courteous manner, ensuring clear communication with internal and external contacts.
• Support meeting and hospitality operations by helping prepare rooms with refreshments, supplies, and other requested amenities.
• Arrange transportation, off-site activities, and other concierge services based on guest or employee requests.
• Work with outside catering providers and internal teams to confirm service details and maintain a high standard of execution.
• Manage visitor access, office room scheduling, and related pass distribution in accordance with site procedures.
• Build strong coordination across departments to promote efficient service delivery and a consistent guest experience.
• Provide occasional evening support for special events or client-facing functions when needed. Requirements • Prior experience in concierge, reception, hospitality, or front-of-house support within an office setting.
• Strong customer service skills with the ability to anticipate needs and deliver an excellent guest experience.
• Excellent verbal and written communication skills, including strong phone and email etiquette.
• Proficiency with Microsoft Outlook and experience managing calendars, meeting bookings, or shared inboxes.
• Ability to coordinate multiple requests at once while maintaining accuracy, discretion, and attention to detail.
• Comfortable working with vendors, transportation arrangements, catering requests, and visitor logistics.
• Strong presence and sound judgment when interacting with clients, executives, and external guests.
• Flexibility to assist with occasional after-hours events or meeting support as business needs require. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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