Job Information
University of North Carolina at Charlotte Assistant Director of Recruitment & Technology in Charlotte, North Carolina
Position Number: 000963
Department: Enrollment Management (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
Recruitment & Territory Management
Manage a designated geographic territory, developing and executing a strategic plan to meet specific enrollment goals.
Conduct high school visits, attend college fairs, and host information sessions (in-person and virtual) to represent the University and its programs.
Evaluate undergraduate applications for admission using professional judgment and institutional standards via Slate Reader.
Provide expert guidance to prospective students and families regarding the admissions process, financial aid, and academic offerings via phone, email, and one-on-one appointments.
Slate CRM Strategy & Operations
Serve as a primary “super-user” and functional help desk for the Undergraduate Admissions team, resolving technical CRM hurdles to ensure daily operational flow.
Design and lead ongoing Slate training sessions and create “Standard Operating Procedure” ( SOP ) documentation to increase staff proficiency.
Work with Enrollment Programs & Communications to build and manage automated communication tracks (emails, SMS , and drip campaigns) within Slate to engage students throughout the enrollment funnel.
Develop custom Slate Queries to help team members track their territory metrics and monitor progress toward recruitment targets.
Cross-Functional Collaboration
When asked, partner with campus departments to update their portals into functional Slate workflows and automated processes.
Identify opportunities within Slate to increase overall team efficiency and data accuracy.
Other Job Duties:
Support large-scale, office-wide events such as Open House, Admitted Student Days, and other recruitment and yield events as needed.
Stay current on regional and national admissions trends, as well as evolving Technolutions Slate updates, through webinars, conferences, and user groups.
Participate in departmental or University-wide task forces and committees as assigned by the Senior Leadership.
Assist with all areas of counseling within the admissions office to ensure a high level of customer service.
Minimum Experience / Education:
- Master’s Degree required or Bachelor’s Degree with equivalent experience.
Preferred Education Skills and Experience:
Hands-on experience in Technolutions Slate, with demonstrated expertise in building queries, utilizing the Deliver module, and building events and related communications.
Proven ability to translate technical concepts for non-technical audiences, including experience developing training documentation to ensure user understanding.
Strong analytical skills with experience using logic-based tools to create dashboards, reports, and automated processes that drive recruitment strategy.
Familiarity with basic HTML / CSS , SQL , or Liquid Markup to assist in the customization of Slate Portals, email templates, and landing pages.
Experience with undergraduate admissions recruitment, territory management and application review; excellent verbal and written communication skills.