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GovSG is searching for our next great tier 2 IT system administrator with a Top-Secret clearance to add to the stellar onsite support team in North Charleston, SC. This full-time position supports NAVWAR's Naval Information Warfare Center (NIWC) Atlantic Research, Development, Test and Evaluation (RDTandE) network as a Tier 2 system administrator providing advanced desktop and systems support for both network-connected and standalone laboratory environments in various locations.

This position supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 system administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance.

This position is on-site in Charleston, SC.

Responsibilities:

This position is responsible for systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures. Performs other duties as assigned.

Systems and Desktop Administration

• Assists in the management of Windows domain environments
• Supports desktop operations and troubleshooting in RDTandE lab environments
• Performs virtual machine builds and deployments in support of system integration
• Installs, configures, and maintains external workstation hardware and authorized software
• Performs server/workstation installations and technology refreshesTroubleshoots, diagnoses and resolves hardware and software issues
• Performs scheduled system upgrades

Infrastructure and Endpoint Support

• Maintains IT infrastructure end-point devices including:
  • Workstations and laptops
  • Printers
  • Desk and mobile phones
  • Audio/visual equipment
• Maintains end-point data backups and ensures data integrity
• Participates in the patch management process
• Supports configuration management and change management activities and documentation

Cybersecurity and Compliance Support

• Supports tracking and implementation of DISA Security Technical Implementation Guidelines (STIGs)
• Assists in RMF artifact development and continuous monitoring activities
• Ensures systems align with DoD cybersecurity standards

Collaboration and Documentation

• Works with a team supporting network-connected and standalone RDTandE laboratories
• Creates and maintains technical documentation
• Leads and assists with projects as needed
• Utilize multiple support tools and systems, including:
  • MS Teams
  • ServiceNow
  • Active Directory
  • Microsoft Configuration Manager

Required Qualifications:

Active Top Secret Clearance required

Typical education: Bachelor's degree in a business or technical field

Have 10 or more years professional experience in computer systems analysis

Experience supporting Windows domain environments

Experience with virtual machine builds and deployments

Experience with system patching and configuration management

Familiarity with DISA STIG implementation and DoD cybersecurity practices

Excellent troubleshooting and solution development skills

Professional customer service attitude

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