Job Information
Kinder Morgan Customer Service Representative in CHARLESTON, South Carolina
Customer Service Representative
Job ID #: 32435 Location: SC-CHARLESTON
Functional Area: Clerical/Admin. Position Type: Full Time
Experience Required: 3 - 5 Years Relocation Provided: No
Education Required: GED
RC/Department: 6691 -SEREG SHIPYARD RIVER LIQUIDS :BULKB
Position Description
Shipyard River Terminal - South terminal unloads and loads tank trucks, tank cars, barges, and ships to/from bulk liquid storage tanks that are leased by our Customers. These bulk liquid products include chemicals and petrochemicals.
Essential duties and responsibilities:
Maintain professional relationships with customers, carriers and other Kinder Morgan employees
Properly handle paperwork (product movement orders – PMO) to efficiently execute customer tank truck, tank car, barge/tug, tank transfers orders in Kinder Morgan's Galahad inventory system, the Terminal Management System (TMS) and inventory tracking systems.
Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors
Work closely with multiple departments as a team to avoid conflicts and meet all customers needs / multiple demands
Must be able to multi-task with shifting priorities
Creating plant operating orders, taking phone calls, interfacing with truck drivers, communicating via radio, contacting customers to and resolving conflicts
Issue proper placards, seals, and COA’s and to driver
Obtain tare and gross weights of tank trucks; calculate quantity of product loaded
Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements
Accurately complete all product movement data in the KM and customer inventory systems while providing great customer service
Follow through on customer related issues to ensure complete customer satisfaction
Maintain proficiency and accuracy using product movement orders, Kinder Morgan Order creation system (Galahad), and Kinder Morgan's dual verification procedure
Handle issues and problems related to the movement of the customers’ product by interfacing with the Senior CSR, Customer Service Manager, Operations Supervisor, Crew Leaders, CSRs and the Commercial Department to offer and execute solutions and adjustments in a timely manner
Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.
Must be current in DOT certification/training
Monitor Customer inventory to ensure sufficient space/product available to complete requested orders to load or discharge tank truck, barges, vessels, tank cars, tugs.
Prepare daily / weekly / monthly customer reports
Other duties as assigned
Education Requirements:
High school diploma or equivalent
College experience is a plus
Position Requirements
Must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions)
Proficient in Excel, Access, and Outlook
Must have the knowledge and ability to work with TP Vision and/or any other inventory systems (TMS)
Must be very detailed oriented and have the ability to problem solve and troubleshoot
Must be able to work in a fast-paced environment with the ability the multi-task as well as manage the dispatching office with minimal supervision
Must be able to perform work as directed by management
Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions
Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules
Must be able to work quickly, independently and accurately under pressure
Maintain regular, dependable attendance and high level of performance
Preferred Job Requirements:
3-5 years experience working in the liquids or industrial environment
Knowledge of DOT rules and regulations
Experience dispatching, scaling trucks and calculating loads according to DOT regulations
Physical requirements
Include but may not be limited to walking up and down stairs, standing for extending periods of time and carrying up to 25 pounds
Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.