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JSI OVERVIEW Founded in 1979, JSI is privately held with headquarters in Ottawa, Canada, and offices in Washington DC, Frankfurt, and Sydney. With customers in over 30 countries, across six continents, JSIs software is used to expand awareness, surface patterns, and simplify data complexity in support of mission-critical operations. With a reputation for innovationfrom setting the standard for lawful digital intelligence to todays multi-source investigative environmentJSI has been helping protect what matters for over 40 years.

JSI USA is seeking a Customer Enablement Specialist/ Technical Trainer for our Chantilly, Virginia office. This role offers the opportunity to build upon existing technical and/or analytic skillsets while applying technological advancements in digital intelligence and AI.

We offer a relaxed, casual environment where you will enjoy a personal team atmosphere in which open communications and design discussions are encouraged. Our rewarding and stimulating environment has resulted in an outstanding employee retention rate, well above the industry standard.

POSITION SUMMARY The Customer Enablement Specialist / Trainer is responsible for:

Providing product training to customers

Continuing to work directly with the customer, often at their location, to educate and enable them on the flexibility and capabilities of their JSI solutions to achieve key business outcomes

Keeping current on JSI product knowledge to incorporate in trainings and customer interactions

From initial customer training through regular "check-ins" with the Project Manager, this role ensures customers are driving their required outcomes. Communicate ROI to customers and end users to ensure they are generating value from their JSI solutions, and increasing their usage of the solution (more features and more frequency). This role is key in ensuring increased product usage and adoption by our customer base, as well as in communicating outcome value from our solutions. While this role is not responsible for the overall relationship with the customer, you will play a key role in ensuring a world-class customer experience while driving customer outcomes, product adoption and account renewal. At the same time, by supporting our customers you are reducing overall operational costs for JSI. The two major areas this position supports are Analysis and Enablement.

Analysis Involves a variety of activities focused on understanding customer outcomes, as well as associated workflows and deployment-based support. Examples of these activities include the following:

Assist in running customer workshops for workflow configuration, outcomes understanding, user role definitions.

Ensure all information received from the customer during any type of engagement is documented and communicated to other resources in the customer lifecycle

Contribute to the creation of customer workflows and standard operating procedures

Develop, in conjunction with the customer, and customer account team, a Customer Success Plan that drives customer outcomes as well as JSI solution usage and account renewal

Enablement Involves a variety of activities focused on customer enablement and outcomes, as well as role-based learning. Examples of these activities include the following:

Develop

Create content - contribute to learning content creation including training courses, eLearning courses, micro-learning, case scenarios, Tips and hands-on exercises

Validate content - ensure all learning content is relevant and reflective of the latest release, help fix content where required, identify gaps requiring supplementary content to provide an excellent customer experience

Deliver

Coordinate and deliver training events at JSI facilities or customer site to our audiences.

Mentor

Help new customers plan and understand the best ways to utilize their JSI solutions based on the customers business needs, associated outcomes, as well as their user base

Help ensure existing customers use their currently deployed system to fullest and bring awareness to other JSI features, products, solutions that would help them achieve key business outcomes

Regular check-ins with customers on their product usage, adoption rate, and ongoing evolution of their associated processes

Required Qualifications

Bachelor's degree; or equivalent experience plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience. Relevant experience must be from Iaw enforcement, military, or intelligence community

Excellent communication, organizational and facilitation skills

US Citizenship required. Top Secret clearance preferred, minimum Secret Clearance required; must maintain clearance eligibility

Must be able to qualify for customer site access

Must be available to travel frequently, and at times with short notice

Preferred Qualifications

Strong background and firsthand experience training individuals and small groups with a wide range of skillsets, capabilities, and intelligence backgrounds

Familiarity with lawful intercept collection practices and related intelligence cycles

Experience in writing or updating procedural documentation is an asset

Familiarity with lawful intercept collection practices and related intelligence cycles

Working knowledge of JSI product base

Ability to communicate basic Sales messaging, including basic demo capability

Personal Attributes

Self-motivated and capable of juggling many priorities

Strong customer focus and passion for providing an excellent Customer Experience

Comfortable with conflict and the skills to diffuse it

Strong analytical and problem solving skills with a high attention to detail

Work Conditions

Able to travel regularly (40%)

Occasional evening and weekend work to meet deadlines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.