Job Information
Robert Half Customer Success Specialist in Champlin, Minnesota
Description We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience.
Responsibilities:
• Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction.
• Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines.
• Handle customer inquiries, prepare quotations, and initiate purchase orders with precision.
• Process orders, changes, and returns in accordance with company policies and procedures.
• Foster strong relationships with customers by delivering friendly and attentive support.
• Calculate pricing, discounts, shipping fees, and sales margins efficiently.
• Investigate and resolve customer concerns such as product quality issues or shipment delays.
• Recommend additional products and services to customers and close sales opportunities.
• Perform administrative tasks, including maintaining customer records and organizing order documentation. Requirements • Minimum of 1 year of experience in a customer service or data entry role.
• Proficiency in data entry with attention to detail and accuracy.
• Strong customer service skills, including the ability to handle inquiries and resolve issues professionally.
• Ability to calculate pricing and discounts effectively.
• Familiarity with processing orders and maintaining customer databases.
• Excellent communication skills to build and maintain customer relationships.
• Problem-solving skills to address customer complaints and requests.
• Organizational abilities to manage administrative tasks efficiently.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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