Job Information
Robert Half Customer Service Representative in Cerritos, California
Description We are looking for a success-driven Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent position, you will play a key role in supporting clients by ensuring their needs are addressed efficiently and professionally. If you excel in communication, organization, and problem-solving, this opportunity is ideal for you.
Responsibilities:
• Handle incoming calls and respond promptly to customer inquiries with professionalism and accuracy.
• Manage email correspondence, ensuring timely and effective communication.
• Perform data entry tasks to maintain accurate customer records and order information.
• Assist with order processing and entry, ensuring all details are verified and completed.
• Schedule appointments and coordinate showroom visits as needed.
• Provide support to clients through inbound and outbound calls, addressing any concerns or questions.
• Utilize Microsoft Word and Excel to create documents and manage data effectively.
• Maintain a high level of organization while multitasking in a fast-paced environment.
• Collaborate with team members to enhance customer satisfaction and streamline processes. Requirements • Proven experience in customer service, preferably in a call center setting.
• Proficiency in answering inbound and outbound calls professionally.
• Skilled in data entry and maintaining accurate records.
• Ability to handle email correspondence effectively and professionally.
• Familiarity with Microsoft Word and Excel for document and data management.
• Strong organizational skills to manage appointments and showroom scheduling.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as part of a team. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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