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Summary:

An IS Support Specialist specializes in an area of application support, hardware/network support and Internet services support.  The specialist will install, modify, repair, diagnose and research hardware, software and Internet systems that support the educational environment.  Support various operating systems, Windows, MacOS, iOS, Android, Linux, ChromeOs and web-based applications such as GSuite for Education and Microsoft365.  Provide technical assistance and support local districts instructional technology needs.

Performance Responsibilities:

1. Must have knowledge and comply with the St. Joseph County ISD Personnel handbook.
2. Successfully passed FBI fingerprint analysis and Felony conviction review.
3. Accurately maintain inventory of devices for districts.
4. Reviews and responds to end user inquiries from the ticket system regarding system operations, the specialist will diagnose hardware, software, Internet and end user problems; performs repairs to needed specifications.  Enters, maintains and updates ticket system entries of end user issues and repairs.
5. Maintain absolute confidentiality regarding the information being processed, stored or accessed by the network.  Demonstrate unquestionable integrity when dealing with all district personnel.
6. Creates, updates or modifies knowledge base or documents regarding hardware, software and data system procedures for distribution to end users and technicians.
7. Assist students with logging into systems utilizing the Student Information System (SIS).
8. Work within Google Admin to assist in utilization of Chrome devices and software management with in the Google ecosystem including Google Classroom.
9. Utilize various network management systems to help diagnose issues that may arise on various devices for connections and security.
10. Provide light end user support with physical security products to help maintain usage of software and updating access for authorized personnel.
11. Provide support with Mobile Device Manager (MDM) for various software to end point devices.
12. Work with district and staff to make technology purchases that follow local district policy on device and software requests.
13. Provide end user support for printers and print management services.
14. Assist with conference room setup for various meetings.
15. Become familiar with district level classroom audio and visual learning tools to assist end users with various a/v issues.
16. Recommends or performs minor remedial actions to correct end user problems.
17. Provide end-user training in an individual or group setting and provide training for new hire orientation.
18. Coordinates activities with other IS Team Members to help provide coverage and support for the county consortium using various methods of communication available to the team.
19. Adhere to IS Services team decisions in proper operation, installation and procedures agreed to in standards throughout the schools in the county.
20. Work with the IS Network Team to resolve issues within local districts.
21. Must have regular and reliable job attendance, performance, and the physical ability to do the job.
22. Required to have a physical presence at the designated job site each scheduled work day.
23. Other duties as assigned by IS Services Team and/or IS Management.