Job Information
RingCentral, Inc. SRE Engineer (Full Time; Multiple Openings) in Centennial, Colorado
JOB DESCRIPTION: Responsible for production software deployments and be the go-to person for our SRE team for the ongoing 24x7 support of our RingCentral's production system. DUTIES: Take part in ongoing support for production environment on-call responsibilities (based on team's schedule rotation) to ensure continuous availability and quick response to issues in production; Manage cloud infrastructure on AWS and EKS, leveraging IaC and GitOps to ensure scalability; Participate in service capacity planning, software performance analysis, and system tuning to ensure system resilience; Design, consult, re-platform, and re-factor the observability of current cloud infrastructure; Participate in release management, working closely with engineering teams to bring GitOps principles to our release process and manage CI/CD pipelines using GitLab CI; Collaborate with adjacent teams (Operations, SRE) responsible for underlying infrastructure and other RC products; Conduct blameless post-mortems to learn from incidents and prevent future ones; Develop and test disaster recovery plans and runbooks to ensure business continuity; Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits; Participate in evening shifts to deliver changes to production within maintenance windows.
SKILLS/TOOLS: Experience with Python, Bash, Go, Terraform, Ansible, Amazon Web Services ("AWS"), Google Cloud Platform ("GCP"), Kubernetes, GitLab, DNS, Docker, CI/CD, TCP/IP networks, Linux, SRE principles, DevOps practices, system automation, and monitoring tools is required.
EDUCATION/EXPERIENCE/QUALIFICATIONS: U.S. Master's degree in Computer Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor's degree or equivalent in Computer Science, Computer Engineering or a related field plus five (5) years of related experience, is required