Job Information
Penske CMDB Manager in Cedar Rapids, Iowa
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.
CLA is dedicated to building a culture (https://www.claconnect.com/en/who-we-are/dei) that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.
Our Perks:
Flexible PTO (designed to offer flexible time away for you!)
Up to12 weekspaid parental leave
Paid Volunteer Time Off
Mental health coverage
Quarterly Wellness stipend
Fertility benefits
Complete list of benefits here
CLA is growing and seeking to hire an experienced Senior Enterprise Service Management Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.
In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.
This role would specialize in ServiceNow ITOM and Configuration Database Management (CMDB) and own configuration data quality and governance across CLA’s ServiceNow CMDB. The role will be responsible for the CMDB and partner across ITSM, ServiceNow Development, Application Development, Infrastructure Operations, Security, Operational Support and our vendor ecosystem to ensure correct configuration data, effective discovery, and reliable service mapping and event management. This role is central to our ITOM implementation at CLA and is a ground-level opportunity to influence the direction of a relatively new CMDB instance and ITOM module in ServiceNow.
How you’ll * create opportunities in this Senior Enterprise Service Management Analyst role:*
Oversees testing of solutions being delivered
Assistswith estimation of effort for enhancements, as needed
Reviews business requirement qualification documentation for adherence to platform direction
Own andoperatethe CMDB in CLA’s ServiceNow instance in alignment withCommon Service Data Model (CSDM); publish CMDB policies, standards, naming conventions, taxonomy, and relationship mapping.
Implement governance and access (personas/roles) and run CMDB working sessions; administer CMDB Workspace and Data Manager.
Maintain Service Graph connectors and Discovery;maintainagent and agentless discovery.
Configure and tune Identification & Reconciliation Engine (IRE) and data source precedence to prevent duplicates and drift across Azure, Dynatrace, SolarWinds, Intune/SCCM, and Discovery.
Establish and run CMDB Health metrics (duplicate, staleness, orphan) and remediation workflows, own deduplicationbacklogand data attestation cadence.
Partnerwith application support teamsto deliver andmaintainservice maps forcriticalservices and align event ingestion and incident automation with CI class level support group routing.
Document decisions and publish SOPs/runbooks; communicate status and risks; enable teams through training and office hours.
What you will need:
4 years of ServiceNowITOMwork experience isrequired
Experience with CMDB Workspace, Data Manager, IRE, Discovery, Service GraphConnectors, Service Mapping, Event Management, and Certificate Managementpreferred.
CSDM knowledge with CI class modeling,practical taxonomy/naming and relationship mapping experience preferred
Bachelor'sdegree or a combination of relevant experience and training may be considered in lieu of a degree.
Technical Competencies
Knowledge of ServiceNow application platform, Information Technology Infrastructure Library (ITIL)and ITIL V4 processes
ServiceNow CIS ITOM, CIS Discovery, CSA.
Scripting/automation familiarity (PowerShell, Python) for data quality and operational tasks.
#LI-DJ1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Click here (https://www.claconnect.com/general/equal-employment-opportunity) to learn about your hiring rights.
Wellness at CLA
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits click here (https://www.claconnect.com/-/media/files/careers-supporting/2024-wellness-brochure.pdf?rev=4bcfde10035341fe88a28cbb5a78b3a6&hash=41EE22B2459D64E86FD0967978269399) .
Start your inspired career
When you join CLA, you’ll have the opportunity to design your own inspired career . Career growth is about having new experiences and lots of exposure to different roles that stretch your comfort zone, expand your skills, and shape you as a leader. It’s not so much about climbing a ladder or acquiring new titles — it’s the discovery of your strengths and the outer reaches of your true potential. At CLA, you have the freedom to explore many opportunities, including your choice of industry specialization, service capability, career path, and mobility.
Watch our video (https://www.claconnect.com/resources/videos/2017/you-are-the-future-of-cla-recruiting-video) to see why people join CLA.
About CLA
CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With nearly 9,000 people, more than 130 U.S. locations, and a global vision, we promise to know you and help you. For more information visit CLAconnect.com . Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.
Wellness at CLA
Wellness is shaped by our promise to know you and help you. We create opportunities for our people to live well and be happy by focusing on their physical, financial, social, and emotional well-being. Click here (https://www.claconnect.com/careers/career-benefits) to learn more about CLA’s benefit offerings.
CLA is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Click here (https://www.claconnect.com/general/equal-employment-opportunity) to learn about your hiring rights.
If you require reasonable accommodation when completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact mypeoplesolutions@claconnect.com