Job Information
Cognizant PE-Customer Service PR in CebuCy,CV-11th & 12th Flr, Philippines
Job Summary
Join our dynamic team as a Customer Service Representative where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries resolve issues and contribute to a positive customer experience. This hybrid role offers flexibility and requires rotational shifts providing an opportunity to work in a dynamic and supportive environment.
Responsibilities
Address customer inquiries promptly and efficiently to ensure a high level of customer satisfaction.
Resolve customer issues by identifying problems and providing effective solutions.
Collaborate with team members to improve service delivery and customer experience.
Utilize customer feedback to identify areas for improvement and implement changes.
Maintain accurate records of customer interactions and transactions.
Provide support and guidance to customers on product usage and features.
Ensure compliance with company policies and procedures in all customer interactions.
Contribute to team goals by achieving individual performance targets.
Participate in training sessions to enhance product knowledge and customer service skills.
Communicate effectively with customers through various channels including phone email and chat.
Adapt to changing customer needs and preferences to provide personalized service.
Monitor customer satisfaction levels and report any issues to management.
Support the development of customer service strategies to enhance the overall customer experience.
Qualifications
Possess strong communication and interpersonal skills to interact effectively with customers.
Demonstrate problem-solving abilities to address customer issues efficiently.
Exhibit a customer-centric mindset with a focus on delivering exceptional service.
Have basic technical skills to navigate customer service software and tools.
Show willingness to work in rotational shifts to meet customer needs.
Display adaptability to work in a hybrid model balancing remote and in-office work.
Experience in customer experience domain is a plus.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.