Job Information
Wells Fargo Technology Operations Analyst in Cebu City, Philippines
About this role:
Wells Fargo is seeking a Technology Operations Analyst
In this role, you will:
Participate in initiatives and identify opportunities for technology operations
Evaluate basic or tactical challenges that require research and evaluation
Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
Reduce the impact of application and infrastructure failures on business delivery
Engage various teams of trouble-shooters to assess system health and issues
Present recommendations for resolving more complex situations
Provide information to functional colleagues, internal partners and stakeholders
Required Qualifications:
- 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years Windows 10/11 support, laptop/desktop troubleshooting, peripherals
Knowledge in Basic Networking / Structure Cabling
Apple MAC OS experience
Azure / Gen AI Certification is a plus
Device Management: Basic Intune device sync, compliance checks, policy awareness
Azure AD / Entra ID fundamentals
M365 / OneDrive
Networking (Basic)-LAN/Wi‑Fi troubleshooting, IP basics, TCP/IP fundamentals, DNS, DHCP basics
IT Service Management / Tools-Ticket handling experience (ServiceNow preferred)
Job Expectations:
- Amenable to work 24x7, weekends and public holidays based on the business needs.
Posting End Date:
25 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-530347